Lynsi Lee
Meridian,ID
Summary
Dynamic and dependable professional with experience at Amazon Flex, excelling in route optimization and customer communication. Proven track record of enhancing service satisfaction through timely deliveries and effective driver training. Strong attention to detail and teamwork skills contribute to operational efficiency and improved customer experiences. Being a professional with a strong background in customer interactions and service solutions. With being also highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. An effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon Flex
10.2023 - Current
- Managed efficient delivery routes to ensure timely package distribution.
- Utilized navigation technology for optimized delivery performance.
- Communicated effectively with customers to enhance service satisfaction.
- Assisted in training new drivers on operational protocols and safety measures.
- Collaborated with team members to streamline logistics operations.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Pharmacy Technician
CVS Specialty Pharmacy
02.2023 - 12.2024
- Processed and verified prescription orders to ensure accuracy and compliance with regulations.
- Assisted pharmacists in preparing medications, including compounding and dispensing specialty drugs.
- Educated patients on medication usage, side effects, and adherence strategies for optimal health outcomes.
- Managed inventory levels, ensuring timely restocking of medications and supplies to prevent shortages.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Parts Picker
Western States Cat
04.2022 - 02.2023
- Operated forklifts and pallet jacks to efficiently move parts within warehouse environment.
- Selected and assembled parts accurately according to customer orders and specifications.
- Maintained organized inventory system, ensuring timely restocking of frequently used items.
- Conducted regular quality inspections on incoming and outgoing parts for compliance with standards.
- Implemented improvements in workflow that enhanced overall productivity in parts distribution area.
- Maintained a clean and safe working environment, adhering to OSHA guidelines for proper lifting techniques and equipment usage.
- Prepared shipments accurately using appropriate packaging materials, preventing damage during transit while maintaining cost-effectiveness measures.
- Collaborated with team members to complete large orders in a timely manner, ensuring customer satisfaction.
Cashier
Kroger
01.2019 - 01.2020
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring proper funds handling.
- Assisted customers with product inquiries, enhancing shopping experience.
- Collaborated with team members to streamline checkout operations.
- Implemented strategies to reduce wait times during peak hours.
- Resolved customer complaints effectively, fostering positive relationships.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
High School Diploma -
Mountain View High School
Meridian, IDSkills
- Route optimization
- GPS navigation
- Customer communication
- Driver training
- Customer service
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
Timeline
Delivery Driver
Amazon Flex
10.2023 - Current
Pharmacy Technician
CVS Specialty Pharmacy
02.2023 - 12.2024
Parts Picker
Western States Cat
04.2022 - 02.2023
Cashier
Kroger
01.2019 - 01.2020
High School Diploma -
Mountain View High School