Lynsi Ann Wells
Alexandria, OH,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in different industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Production Worker/Customer Service Representative
Amazon Web Services
Etna, OH
09.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative/Waitress/Bartender
California Pizza Kitchen
Polaris, OH
04.2017 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
Restaurant Manager/Customer Service Manager/Waitress
Red Robin Burgers And Brews
Pickerington, OH
02.2015 - 03.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
Project Lead/Contractor/Sales Representative/Customer Service Representative
Aspen Contracting Inc.
Columbus , OH
05.2007 - 10.2010
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
Education
Certificate/License - Project Manager
National Roofing Contractors Association (NRCA)
Huston TX10.2006
High School Diploma -
Kuna High School
Kuna, ID06.2005
Skills
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Upselling Products and Services
- Customer Account Management
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Order and Refund Processing
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Answering Customer Questions
- Correcting Discrepancies
- Information Inputting
- Report Preparation
- Report Creation
- Credit Card Payment Processing
- Cash Register Operations
- Microsoft PowerPoint
- Promoting Brand and Company Identity
- Policy and Procedure Adherence
- Generating Receipts
- Sales Quota Achievement
- Document and Records Management
- Patient and Empathetic
- Recommending Solutions
- Team-Oriented and Cooperative
- Cultural Awareness
- Proactive Self-Starter
- Billing Adjustments and Refunds
- Skilled in Microsoft Office
- Scheduling and Coordinating
- Administration and Reporting
- Managing Operations and Efficiency
Accomplishments
First ranked in sales 8 quarters in a row.
Acknowledged multiple times for customer input on my behalf during company meetings, award ceremonies.
Youngest sales representatives (in 2008) for successful leads ending in contract breaking a company record.
Timeline
Production Worker/Customer Service Representative
Amazon Web Services
09.2020 - 07.2021
Customer Service Representative/Waitress/Bartender
California Pizza Kitchen
04.2017 - 03.2020
Restaurant Manager/Customer Service Manager/Waitress
Red Robin Burgers And Brews
02.2015 - 03.2017
Project Lead/Contractor/Sales Representative/Customer Service Representative
Aspen Contracting Inc.
05.2007 - 10.2010
Certificate/License - Project Manager
National Roofing Contractors Association (NRCA)
High School Diploma -
Kuna High School
Similar Profiles
Francisco Javier Chavero, Jr.Francisco Javier Chavero, Jr.
Environmental Program Manager (EPM) at Amazon Web Services (AWS), Amazon Data Services, Inc.Environmental Program Manager (EPM) at Amazon Web Services (AWS), Amazon Data Services, Inc.
Manish KulshreshthaManish Kulshreshtha
Head - Enterprise Support (Mid and Large Enterprise Business) at Amazon Web Services (Amazon Internet Services Pvt. Ltd.)Head - Enterprise Support (Mid and Large Enterprise Business) at Amazon Web Services (Amazon Internet Services Pvt. Ltd.)
Robert GoodwinRobert Goodwin
Global Lead, Specialist Solutions Architect WWPS Secure Hybrid Cloud at AMAZON WEB SERVICES AMAZON INCGlobal Lead, Specialist Solutions Architect WWPS Secure Hybrid Cloud at AMAZON WEB SERVICES AMAZON INC