Lynsie Hopsecger

I started my career at Visionworks as an Optician and have advanced to my current role as Optical Supervisor. In addition to my supervisory role, I also fill in as a Tech/Clinical Specialist, gaining broad experience in patient care and operational efficiency.

I welcome patients and customers warmly, ensuring a positive first impression. I handle operational duties such as reviewing doctors' schedules, finalizing daily sales, and managing insurance authorizations and sales inquiries over the phone. I coordinate two doctor lanes, managing appointment scheduling, confirmations, and rescheduling to ensure smooth operations.

I perform various pretesting procedures, including NCT, auto refraction, slit lamp, retinal imaging, and visual acuity analysis, assisting remote technicians and doctors. I also verify insurance coverage, pull authorizations, and coordinate with external labs for job submissions, ensuring optimal care.

As an Optical Supervisor, I dispense eyewear, make repairs, and ensure proper fit, prioritizing patient comfort. I maintain an organized workspace, manage stock levels, and streamline processes by implementing referral binders and training materials. I introduce quality control measures to ensure accurate prescriptions and product assembly.

I develop sales promotions to boost revenue during slower periods and assist in the implementation of new systems to improve operational efficiency. I perform routine cleaning tasks to maintain a clean and safe environment and engage in continuous professional development through regular training.

I assign tasks to opticians, ensuring a productive workflow, and mentor new hires to help them excel in their roles. I also resolve patient prescription issues by identifying and addressing underlying causes, providing optimal eyewear solutions based on patient needs, prescriptions, insurance, and budget.

As a store leader, I greeted customers and ensured a welcoming experience while maintaining store operations. My responsibilities included opening the store by filling out the sales planner, checking emails, opening registers, assigning tasks, counting the bank, and activating animatronics. I also managed closing duties, such as recovering the store, disinfecting the cash wrap, counting down drawers, preparing deposits, and closing the store office.

I handled returns and exchanges, oversaw shipments, and tracked sales and goals to drive performance. I supervised day-to-day operations to meet quality and service expectations, while maintaining a clean, safe, and organized environment for both customers and staff. I built strong relationships with team members, fostering a positive work culture.

Additionally, I monitored cash intake and deposits, ensuring accuracy and reducing discrepancies. I also conducted inventory counts, verified stock levels, and addressed discrepancies to forecast future needs. Through effective merchandising strategies and targeted promotions, I contributed to increasing sales.

As an assistant manager, I greeted customers and ensured a welcoming experience while maintaining store operations. My responsibilities included opening the store by filling out the sales planner, checking emails, opening registers, assigning tasks, counting the bank, and activating animatronics. I also managed closing duties, such as recovering the store, disinfecting the cash wrap, counting down drawers, preparing deposits, and closing the store office.

I handled returns and exchanges, oversaw shipments, and tracked sales and goals to drive performance. I supervised day-to-day operations to meet quality and service expectations, while maintaining a clean, safe, and organized environment for both customers and staff. I built strong relationships with team members, fostering a positive work culture.

Additionally, I monitored cash intake and deposits, ensuring accuracy and reducing discrepancies. I also conducted inventory counts, verified stock levels, and addressed discrepancies to forecast future needs. Through effective merchandising strategies and targeted promotions, I contributed to increasing sales.

I greeted guests, discussed menu options and specials, and provided attentive service by taking orders and checking on tables. I ran food and drinks, prepared starters and appetizers, and maintained the server station and dining room. Additionally, I stocked supplies, carried dishes, and assisted with closing duties.

I assisted customers, operated the register, and maintained a clean, organized store. Responsibilities included unloading shipments, organizing merchandise, participating in floor sets and moves, and managing store recovery. I also handled trash disposal and contributed to a positive shopping experience.

In my role at the restaurant, I was responsible for greeting and seating customers, ensuring they had a smooth and welcoming dining experience. I also managed reservations, coordinating seating arrangements and accurately timing waitlists during busy dinner services to optimize the flow of guests.

Additionally, I supported the restaurant's cleanliness by bussing and cleaning tables, maintaining the bar area, and assisting with dishwashing when needed. I also helped set up servers' sections for night shifts, ensuring all stations were stocked and ready for service. During my shifts, I ran food and drinks, assisted servers with greeting guests, and ensured party tables and designated sections were properly managed.

I was also tasked with maintaining the overall cleanliness of the workspace and bathrooms to ensure a positive environment for both guests and staff. Other responsibilities included rolling silverware and stepping in as needed to support the team in a fast-paced, high-volume setting.

During my seasonal position, I was responsible for greeting customers and providing assistance on the sales floor, ensuring a positive shopping experience. I regularly operated the cash register, accurately processing transactions while maintaining a friendly and efficient service.

In addition to customer interaction, I was involved in maintaining store organization by straightening merchandise and ensuring the sales floor remained presentable throughout the day. I also assisted with the management of understock and overstock items, ensuring shelves were well-stocked and inventory was properly organized.

As part of the team of over 40 seasonal hires, I contributed to various tasks such as unloading shipments, participating in floor moves, and helping implement new floor plans to optimize the store layout. At the end of each shift, I helped with restocking and organizing products to prepare for the next day's sales.