Lynsie Reed
Angleton,TX
Summary
Dedicated professional with a Bachelor’s Degree in Psychology seeking a challenging Business Administration position that will allow the use and growth of business professional skills, interpersonal abilities and career advancement. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
University of Texas Medical Branch
11.2021 - Current
- Checking patients in and out of the facility or office
- Scheduling appointments and follow-up visits
- Answering patient questions and addressing concerns
- Verifying insurance coverage and benefits
- Collecting co-pays and payments
- Preparing charts and updating patient records
- Completing insurance forms and obtaining patient data
- Assisting patients with setting up online accounts
- Working in collaboration with providers and care center staff to assess healthcare needs and support health and wellness goals
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Providing excellent customer service by promptly answering patient inquiries.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Addressed bad debts in line with set protocols.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Service Specialist
Healthcare System Staffing
02.2021 - 11.2021
- Checking patients in and out of the facility or office
- Scheduling appointments and follow-up visits
- Answering patient questions and addressing concerns
- Verifying insurance coverage and benefits
- Collecting co-pays and payments
- Preparing charts and updating patient records
- Completing insurance forms and obtaining patient data
- Assisting patients with setting up online accounts
- Working in collaboration with providers and care center staff to assess healthcare needs and support health and wellness goals
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Providing excellent customer service by promptly answering patient inquiries.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Addressed bad debts in line with set protocols.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Medical and Health Services Practice Manager
Brazosport Radiation Oncology
11.2012 - 02.2021
- Compile, sort, and verify the accuracy of data before it is entered
- Locate and correct data entry errors
- Operate computers programmed with accounting software to record, store, and analyze information
- Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods
- Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered
- Comply with federal, state, and company policies, procedures, and regulation
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Enter claims information into database systems
- Transmit claims for payment or further investigation
- Receive, record, and bank cash, checks, and vouchers
- Operate 10-key calculators and copy machines to perform calculations and produce documents.
Scheduler
IPH Home Healthcare & Hospice
04.2010 - 11.2012
- Confer with patients/employees by telephone or in person to provide information about schedule
- Keep records of customer interactions or transactions, recording details of inquiries, and complaints, or comments as well as actions taken
- Distribute production schedules or work orders to employees
- Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities
- Confer with department supervisors or other personnel to assess progress and discuss needed changes.
Administrative Officer Manager
TX Home Health
05.2006 - 04.2010
- Confer with customers by telephone or in person to provide information about services
- Keep records of customer interactions or transactions including recording details of inquiries, and complaints, or comments as well as actions taken
- Answer telephones, direct calls, and take messages
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Oversee the daily performance of computer systems
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Education
Bachelor of Science in Psychology -
University of Houston Clear Lake
Houston, TXAssociates of Biblical Theology -
International Miracle Institute
Pensacola, FLAssociate in Art -
Brazosport College
Lake Jackson, TXSkills
- Epic
- Intellicorp (background check program)
- Cerner Homework’s (Home Health Software Program)
- Vision Share (MCR Eligibility)
- Kinnser
- PECOS
- Microsoft Office
- Oasis Validation Reports
- HIQH/HIQA
- LUPA and PECO’s Reports
- Insurance Verifications (MCR & Private Ins)
- Mosaiq
- Medtrak
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- Professionalism and Ethics
- Medical Terminology
- HIPAA Compliance
- Customer Service
- Patient Registration
- Medical Billing
- Eligibility Determination
- Multitasking and Organization
- Team Collaboration
- Team Leadership
- Money Handling
- Patient check-in
- Registration and Admissions
- Phone and Email Etiquette
- Insurance Billing
- Payment Processing
- EMR
- Process Improvement
- Scheduling Diagnostic Procedures
- Call Screening
- Fee Collection
- EMR Updating
- Referral Coordination
- Administrative and Office Support
- Medical insurance
- Clerical and Filing Support
- Registration and Scheduling
- Attention to Detail
- Data Collection
- Insurance verifying
- Insurance Authorizations
- Reliability and Dedication
- Building Rapport and Credibility
- Benefits Explanation
- Heartsaver CPR AED
- Outbound Calling
- Patient Intake
- Insurance Forms Processing
- Payment Collection
- Word Processing
- Payment Calculation
Accomplishments
- Collaborated with team of 4 in the development of Infusion Referral Form.
Certification
- Radiation Oncology Certified Coder – American Medical Accounting and Consulting
- National Honors Society of Leadership and Success (Sigma Alpha Pi)
References
- Sheila Coggins, 20 years, Personal Reference, 979-997-0553
- Estafany Mireles, 1 year, Patient Service Specialist II (Team Lead), 956-274-5491
- Korynne Kappler, 2.5 years, Sr. Practice Manager, 979-292-5260
- Angelica Arrendondo, 1.5 years, Patient Service Supervisor, 830-275-6955
- Dianna Brantley, 4 years, Executive Director, 830-822-2766
- Daniel Garlitos, 5 years, Radiation Oncologist, 832-549-3961
Timeline
Patient Service Specialist
University of Texas Medical Branch
11.2021 - Current
Patient Service Specialist
Healthcare System Staffing
02.2021 - 11.2021
Medical and Health Services Practice Manager
Brazosport Radiation Oncology
11.2012 - 02.2021
Scheduler
IPH Home Healthcare & Hospice
04.2010 - 11.2012
Administrative Officer Manager
TX Home Health
05.2006 - 04.2010
Bachelor of Science in Psychology -
University of Houston Clear Lake
Associates of Biblical Theology -
International Miracle Institute
Associate in Art -
Brazosport College