Lynsley Tooks
Atlanta,GA
Summary
Proactive Hotel General Manager with extensive experience in increasing occupancy rates through strategic marketing, partnerships, and revenue management. Expert in budget planning, operational management, compliance, and guest satisfaction initiatives. Skilled in staff training, performance evaluation, and maximizing revenue through strategic planning and analysis. Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through guest assistance and QA. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.
Overview
6
6
years of professional experience
Work History
Hotel General Manager
Courtyard by Marriott
01.2021 - 08.2023
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
Hotel General Manager
Fairfeild Inn and Suites by Marriott
01.2018 - 12.2020
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
Human Resources Manager
Embassy Suites
08.2018 - 08.2019
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Education
Bachelor of Arts - Business Administration And Management
University of Phoenix
05.2012
Skills
- Brand Management
- Guest Relations
- Vendor interaction
- Revenue Generation
- Strategic planning and analysis
- Guest accommodations
- Guest satisfaction
- Guest experiences
- Operations Management
- Hospitality Management
Timeline
Hotel General Manager
Courtyard by Marriott
01.2021 - 08.2023
Human Resources Manager
Embassy Suites
08.2018 - 08.2019
Hotel General Manager
Fairfeild Inn and Suites by Marriott
01.2018 - 12.2020
Bachelor of Arts - Business Administration And Management
University of Phoenix
Similar Profiles
Jenina DayaoJenina Dayao
Hotel Night Auditor at Marriott International, Inc. Courtyard by MarriottHotel Night Auditor at Marriott International, Inc. Courtyard by Marriott
James F. BrockingtonJames F. Brockington
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.
Justin CiusJustin Cius
Front Desk Agent at Courtyard by Marriott HotelFront Desk Agent at Courtyard by Marriott Hotel