Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lyntaria Richardson

Overview

6
6
years of professional experience
1
1
Certification

Work History

Care Coordinator

Newport Healthcare
06.2023 - Current
  • Led program management initiatives, ensuring seamless execution of processes and adherence to established guidelines and protocols,
  • Managed and supported a milieu of 8 clients, providing tailored treatment plans and monitoring progress to ensure effective care and support.
  • De-escalated crisis situations swiftly and professionally, ensuring the safety and well-being of clients while maintaining a calm and supportive environment.
  • Assisted clients in maintaining daily schedules, facilitating smooth transitions between activities and ensuring consistency in routine management.
  • Produced and maintained accurate documentation, tracking client progress and updating records in accordance with organizational standards.
  • Adhered strictly to HIPAA guidelines, safeguarding client confidentiality and ensuring compliance with privacy protocols.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
  • Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
  • Tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
  • Performed a variety of administrative duties, including communication via Microsoft Teams and Outlook, data entry, program analytics, and customer service support.

Rapid Rehousing Aftercare Case Manager

Cornerstones
05.2023 - 02.2025
  • Performed a variety of administrative tasks, including scanning, printing, faxing, and organizing both digital and hardcopy documents and case files to ensure efficient document management. Oversaw and managed a caseload of 20-25 clients, ensuring timely and accurate tracking of progress, needs, and interventions while maintaining organizational standards.
  • Conducted regular home visits (monthly or biweekly) for aftercare clients, providing personalized support and maintaining strong client engagement.
  • Conducted weekly case meetings for shelter clients, offering case reviews, treatment planning, and progress assessments to ensure appropriate next steps in care.
  • Adhered strictly to HIPAA guidelines, safeguarding client confidentiality and ensuring compliance with privacy protocols.
  • Documented case meetings and treatment plans, creating comprehensive and reliable housing plans that support clients' long-term stability.
  • Utilized HMIS (Homeless Management Information System) to maintain accurate and efficient case notes and documentation for all clients, ensuring seamless communication across departments.
  • Reviewed client documentation for program eligibility, assessing financials to determine eligibility for aftercare services and ensuring compliance with program requirements.
  • Educated and connected clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs while also promoting client well-being and stability.
  • Assisted clients with accessing government benefits, such as Medicaid, SNAP, Medicare, SSI, and SSDI, ensuring they receive the necessary support for their needs.
  • Collaborated with multidisciplinary teams to address client needs and formulate effective support strategies.
  • Coordinated services with other agencies and community-based organizations, such as CSB (Community Service Board), additional shelters, and Fairfax County housing to provide useful benefits and services to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Performed a variety of administrative tasks, including scanning, printing, faxing, and organizing both digital and hardcopy documents and case files to ensure efficient document management.

Affordable Rental Unit (ARU) Program Specialist

Northern Virginia Family Services
05.2022 - 05.2023
  • Managed the client intake process for the ARU (Affordable Rental Units) program, ensuring smooth onboarding and necessary documentation for each new tenant.
  • Reviewed client documents for program eligibility, including financial assessments, background checks, and identifying discrepancies to ensure compliance with program standards.
  • Monitored adherence to program guidelines and rules, ensuring tenants’ full compliance and successful participation in the program.
  • Provided support for tenant-related concerns, including maintenance issues, financial inquiries, and rent concerns, ensuring tenants receive timely assistance.
  • Conducted pre- and post-property inspections for tenants, assisting with lease renewals, inspecting property conditions, and addressing any maintenance requests to ensure safe and livable conditions.
  • Maintained and organized detailed records for both current tenants and applicants, tracking progress, needs, and any relevant changes to ensure accurate case management.
  • Managed tenant communications, including phone calls, meetings, and email correspondence, while ensuring timely and efficient follow-up and documentation of all interactions.
  • Adhered strictly to HIPAA guidelines, safeguarding client confidentiality and ensuring compliance with privacy protocols.
  • Performed a variety of administrative duties, including publishing a monthly community newsletter, conducting research, creating PowerPoint presentations, and handling data entry and document organization.

Shelter Assistant

Northern Virginia Family Services
10.2021 - 05.2022
  • Managed the intake process for residents entering the shelter for homeless services, collecting necessary documentation such as identity records, medication details, and assessing personal belonging sensuring a smooth transition and accurate documentation for each individual.
  • Assisted with medication management, ensuring residents received their prescribed medications daily and maintained accurate medication records.
  • De-escalated crisis situations verbally, providing calm and effective conflict resolution to ensure the safety and well-being of residents.
  • Provided timely and accurate documentation on an as-needed basis, maintaining up-to-date records of incidents, events, and resident progress.
  • Adhered strictly to HIPAA guidelines, safeguarding client confidentiality and ensuring compliance with privacy protocols.
  • Performed various administrative duties, including creating documentation and presentations, faxing, emailing, conducting data entry, answering calls, handling orders and deliveries/mail, and ensuring accurate record-keeping of shift events and incidents.

Direct Clinical Care Counselor/ Medical Technician

Loudoun County Youth Shelter (Grafton Behavioral Health Care Contractor)
12.2018 - 12.2020
  • Monitored residents to ensure the safety and well-being of both clients and staff, maintaining a secure and supportive environment.
  • Adhered strictly to HIPAA guidelines, safeguarding client confidentiality and ensuring compliance with privacy protocols.
  • Managed the intake process for new residents, providing all necessary information and ensuring accurate documentation was collected.
  • Distributed medication to residents as per prescribed schedules, ensuring compliance and accurate record-keeping.
  • Utilized appropriate de-escalation techniques during crises, diffusing situations calmly and professionally to maintain safety and stability.
  • Provided mental and emotional support to residents, offering guidance and assistance to promote their overall well-being.
  • Administered behavior sheets and set goals for residents, tracking progress and ensuring alignment with individualized treatment plans.
  • Maintained proficiency with electronic medical records (EMR) systems, ensuring all medical records were accurate, up-to-date, and compliant with relevant regulations and standards.
  • Performed administrative duties, including using Microsoft Office Suite, recording notes, emailing, faxing, photocopying documents, answering and making emergency calls, and entering data to support day-to-day operations.

Education

Associates Degree -

Northern Virginia Community College

Bachelor of Science - Criminal Justice, Psychology

Old Dominion University

Skills

  • Customer Service
  • Office Administration
  • Microsoft Office Proficiency
  • Crisis Management
  • Medication Administration
  • Trauma-informed Care
  • Mental Health
  • Property Management
  • Documentations
  • Project Management
  • Problem-Solving
  • Cultural Awareness
  • Typing Speed: 50 words
  • Proficient in Medical Terminology
  • Proficient in EMR Systems
  • Shelter operations

Certification

  • BLS (Basic Life Support), 9852594, 03/06/25, 03/06/27
  • First Aid/ CPR, 018D3CF, 06/09/23, 06/09/25
  • Medication Technician, #330007133, 10/16/24, 10/16/25

Timeline

Care Coordinator

Newport Healthcare
06.2023 - Current

Rapid Rehousing Aftercare Case Manager

Cornerstones
05.2023 - 02.2025

Affordable Rental Unit (ARU) Program Specialist

Northern Virginia Family Services
05.2022 - 05.2023

Shelter Assistant

Northern Virginia Family Services
10.2021 - 05.2022

Direct Clinical Care Counselor/ Medical Technician

Loudoun County Youth Shelter (Grafton Behavioral Health Care Contractor)
12.2018 - 12.2020

Bachelor of Science - Criminal Justice, Psychology

Old Dominion University

Associates Degree -

Northern Virginia Community College

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Lyntaria Richardson