Lynterra Jones
Richland Hills,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Sales Associate Lead
Concession Stand Services, CSS
03.2023 - Current
- Ensure accurate inventory counts for over 150 items by counting stock within a timely fashion while reconciling any discrepancies
- Proactively assist over 100 customers per shift by answering questions, providing merchandise expertise, processing orders, and handling. Trained 12 new hires on company policies, procedures, and compliance guidelines
- Directed allocations of business expenses through product memorization and future sales expectations from root sales experience
- Collaborated on teams of 4 or more to expand sales goals. Successfully increased sales by 22% utilizing marketing analytics.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Outbound Sales Representative
Holiday Inn Club Vacations
12.2021 - 01.2023
- Generated an average of 250 calls per day exceeding quota by 15%
- Provided exceptional customer support with a professional, friendly, and patient attitude
- Proactively retained and applied over 30 company products and services.
- Educated customers on product and service benefits, explaining features and answering questions.
- Overcame objections using friendly, persuasive strategies.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Outbound Sales Representative
Holiday Inn Club Vacations
06.2019 - 11.2021
- Gathered customer insight reports and input over 12,000 units of sensitive data
- Received numerous 5-star customer satisfaction review through voice, chat, and email communications
- Opened new accounts and documented personal, demographic, and payment information in system
- Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions
- Politely addressed customer complaints escalating to management when necessary
Education
Associate of Arts - American Sign Language (ASL)
Tarrant County College
Fort Worth05.2018
High School Diploma -
Trimble Tech
Fort Worth05.2014
Skills
- Sales Force (CRM system)
- Cross-Selling
- Conflict Resolution
- Tele sales
- Microsoft Office (Word, Excel)
- Point of Sales (POS)
- Words Per Minute (WPM)
- Negotiation Tactics
- Guest Relations
Timeline
Sales Associate Lead
Concession Stand Services, CSS
03.2023 - Current
Outbound Sales Representative
Holiday Inn Club Vacations
12.2021 - 01.2023
Outbound Sales Representative
Holiday Inn Club Vacations
06.2019 - 11.2021
Associate of Arts - American Sign Language (ASL)
Tarrant County College
High School Diploma -
Trimble Tech
Similar Profiles
Gladis AguilarGladis Aguilar
Cashier at Concession Staffing Services, CSSCashier at Concession Staffing Services, CSS
Jaxon ArmstrongJaxon Armstrong
Line Cook at Smoky's Concession StandLine Cook at Smoky's Concession Stand
Nicholle MatusiakNicholle Matusiak
Volunteer at Concession StandVolunteer at Concession Stand