Lyntia Howard-Littlejohn
Memphis,TN
Summary
Reliable Customer Service Representative with extensive track record in improving customer satisfaction and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
9
9
years of professional experience
Work History
Remote Customer Service Representative
Dish Network Corp
Memphis, TN, TN
12.2022 - 07.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assist customers with their Dish Network television accounts
- Send out technicians to resolves any issues customers can't resolve by telephone
- Explain charges to customers
- Credit and charge accounts when needed
Customer Service Representative
Internal Revenue Service, IRS
Memphis, TN
09.2018 - 10.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Work independently and remotely
- Help taxpayers review their accounts
- Notify taxpayers of any changes
- Notify taxpayers of any documentation needed on their account
- Answer any questions politely and make sure all needs are met
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
Material Handler
Federal Express
Memphis, TN
01.2016 - 08.2018
- Palletized boxes to increase movement and shipment efficiency.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Education
High School Diploma -
Oakhaven High School
Memphis, TN05-2015
Skills
- Scheduling
- Account updating
- Complaint resolution
- Decision-making
- Prioritization
- Data entry
- Researching
- Conflict mediation
- Multi-line phone talent
- Customer service
- Payment processing
- Hospitality and accommodation
- Email management
- Shipping and logistics
- Multitasking and organization
- Script adherence
- Time management
Timeline
Remote Customer Service Representative
Dish Network Corp
12.2022 - 07.2024
Customer Service Representative
Internal Revenue Service, IRS
09.2018 - 10.2022
Material Handler
Federal Express
01.2016 - 08.2018
High School Diploma -
Oakhaven High School
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