Lyntrell Marshall
Hammond
Summary
The Franchise Performance Consultant (FPC) serves as a brand ambassador in the field and acts as the primary point of contact for franchise owners. This role is responsible for providing operational guidance, ensuring brand standards are consistently met, and facilitating communication between franchisees and corporate departments. The FPC oversees training to uphold operational excellence, supports franchisees in maintaining vendor relationships to ensure cost-effective and branded product deliveries, and ensures adherence to company marketing objectives. Additionally, this role assists franchise owners in executing local store marketing initiatives to drive business growth.
Overview
16
16
years of professional experience
Work History
Franchise Performance Consultant
Ballard Brands
10.2019 - Current
- Understand and effectively communicate the company’s operational and general business policies and procedures to franchisees.
- Support and uphold all company operations and business policies when interacting with franchisees, their managers, and employees.
- Provide ongoing support by visiting franchisees, their managers, and employees as directed by the company, ensuring all responsibilities outlined in the approved objectives plan are met.
- Ensure all operations manuals and required documents in the franchise locations are updated to reflect current system-wide standards.
- Evaluate franchise locations' operational and business performance based on company-prescribed standards.
- Assist franchisees in developing business plans, budgets, and profitability targets, while monitoring progress toward achieving these goals.
- Provide franchisees and their managers with recommendations to enhance day-to-day operations, maintaining a positive and professional relationship.
- Serve as the primary point of contact for franchisees and their staff, addressing questions and operational concerns.
- Oversee store opening and reopening training, guiding franchise owners through the process.
- Conduct periodic Quality Assurance Audits to ensure compliance with brand standards.
- Develop detailed store visit reports and actionable recommendations.
- Schedule and facilitate training and retraining sessions as needed.
- Ensure vendor compliance to maintain quality and cost-efficiency.
- Support and execute marketing initiatives at the in-store operations level.
- Strategize and implement plans to drive sales growth.
- Collect and analyze financial data from designated locations to provide franchisees with informed business support.
- Document all communications with franchise owners in the company’s designated CRM system.
Manager/ Brista
PJ’s Coffee
02.2017 - 10.2019
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Project Manager
Express Facility Services
05.2015 - 11.2016
- Negotiated and managed third-party contracts related to project deliverables.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress, and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Backroom Team Member
Target
05.2010 - 05.2015
- Organized merchandise accurately for prompt delivery.
- Unloaded boxes from skid loader to price and stock shelves.
- Stocked merchandise in backroom and restocked storefronts and displays according to planograms.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Maintained orderly stockroom for ease of retrieval.
- Executed technology guidelines to find location, planogram fills, subtract pulls and item search functions for merchandise.
- Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
- Developed and maintained successful working relationships with colleagues.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Adhered to safety regulations and practiced safe work habits.
Intern Investigator
N.O. Public Defender Office
01.2015 - 04.2015
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
- Conducted interviews with witnesses and clients.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
Military Police Officer
Louisiana Army National Guard
12.2008 - 01.2014
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Responded to emergency calls to provide assistance to citizens in need.
- Created and implemented security protocols and procedures to safeguard personnel and property.
Education
Bachelor of Arts - Criminal Justice
Southeastern Louisiana University
Hammond, LASkills
- Learning management systems
- Organizational development
- Competency modeling
- Succession planning
Timeline
Franchise Performance Consultant
Ballard Brands
10.2019 - Current
Manager/ Brista
PJ’s Coffee
02.2017 - 10.2019
Project Manager
Express Facility Services
05.2015 - 11.2016
Intern Investigator
N.O. Public Defender Office
01.2015 - 04.2015
Backroom Team Member
Target
05.2010 - 05.2015
Military Police Officer
Louisiana Army National Guard
12.2008 - 01.2014
Bachelor of Arts - Criminal Justice
Southeastern Louisiana University
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