Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Lynzee Schweigert

Lynzee Schweigert

Marysville,WA

Summary

Professional in Customer Success Management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.

Overview

11
11
years of professional experience

Work History

Customer Success Manager

Outreach.io
06.2024 - Current
  • Act as a technical advisor and trusted strategic partner to ~30 growth and mid-market customers using the Outreach Sales Execution Platform.
  • Guide customers through complex workflows, integrations, and configurations with a focus on automation, governance, and data integrity.
  • Translate business needs into scalable solutions using features like Sequence Logic, Smart Views, and analytics.
  • Troubleshoot advanced issues across data sync, user access, and system behavior in collaboration with Support and Solutions Engineering.
  • Act as a technical resource in strategic conversations around implementation, user management, and platform scalability.
  • Monitor account health, identify risks, and recommend adoption strategies for a new book of accounts starting mid-February 2025.
  • Own renewals for a total of $1.7m in contracts. Keeping a 70% engagement rate while establishing relationships with new contacts.

Customer Success Manager

Xembly
08.2023 - 03.2024
  • Recruited to manage Tier 2 book of business for startup AI Conversational Assistant tool.
  • Managed portfolio of 50+ customers and 400+ of users. Exceeded user growth targets in all quarters.
  • Employed a consultative approach to assist clients in overcoming issues and achieving goals, resulting in high customer satisfaction and retention rates.
  • Built trust and rapport with users and client champions, identifying areas of growth opportunity and promoting best practices.
  • Increased product adoption through effective user demos and onboarding sessions.
  • Engaged with users within Slack user-groups to address inquiries and generate excitement around product launches and features.
  • Collaborated with internal teams to ensure a closed loop between customers and product, delivering consistently excellent customer experiences.
  • Piloted/Administered CS and sales tools (i.e. HubSpot, Outreach, Seamless, Apollo, ZoomInfo).

Customer Development Strategist

Outreach.io
09.2021 - 08.2023
  • Recognized for my hard work & effort with two promotions at Outreach.
  • Partnered with sales and other CS teams to drive customer health and retention while looking for opportunities for expansion.
  • Acted as a trusted advisor to customers, delivering product education, best practices, and strategic guidance to optimize their experience and drive satisfaction.

Customer Success Advisor

Outreach.io
09.2021 - 08.2023
  • Provided personalized guidance and support to clients via Zendesk, leveraging in-depth knowledge of the platform and its features to help them achieve their business goals.
  • Contributed to the development of customer success resources, including knowledge base articles, training materials, and best practices guides, to empower clients and facilitate self-service support.

Renewals Specialist

Outreach.io
09.2021 - 08.2023
  • Owned Renewals process for Micro Segment – with a focus on high-risk customers and complex deal requests.

Sales Development Representative

ExtraHop
04.2019 - 09.2021
  • Generated leads for cloud-native Network Detection & Response solutions via cold calling and email initiatives.
  • Identified potential customer needs for target and growth accounts. Increased capture of new logo/customer business by 40%.
  • Developed, recorded, and published internal enablement training for new hires focused on customer go-to-market practices and ongoing SDR development.
  • Interviewed and trained several new hires during shift to remote work, including leading remote workshops.

Business Development Representative (Northeast & PNW Territory)

NETSCOUT
04.2016 - 04.2019
  • Presented innovative solutions to F1000 and F500 target customers resulting in 10% growth in account penetration.
  • Identified operational inefficiencies across Inside Sales and Account Manager organizations, developed solutions and presented to stakeholders. Resulted in a decrease of 15% in lead conversion turnaround time.

Solutions Development Representative (West Territory)

Fluke Networks
05.2014 - 03.2016
  • Generated leads for the on-premise network product lines resulting in 100% quota retirement in supported territory.

Education

Bachelor of Science - Management & Strategic Leadership

Ohio University
Athens, OH
05.2014

Bachelor of Science - Marketing

Ohio University
Athens, OH
05.2014

International Business + Culture

Barcelona International College
Barcelona

Skills

  • Customer relationship building
  • Customer retention
  • Proficient in Outreachio, SFDC, Zendesk, Seismic, Outlook
  • Strategic communications (written verbal)
  • Cross-functional coordination

Timeline

Customer Success Manager

Outreach.io
06.2024 - Current

Customer Success Manager

Xembly
08.2023 - 03.2024

Customer Development Strategist

Outreach.io
09.2021 - 08.2023

Customer Success Advisor

Outreach.io
09.2021 - 08.2023

Renewals Specialist

Outreach.io
09.2021 - 08.2023

Sales Development Representative

ExtraHop
04.2019 - 09.2021

Business Development Representative (Northeast & PNW Territory)

NETSCOUT
04.2016 - 04.2019

Solutions Development Representative (West Territory)

Fluke Networks
05.2014 - 03.2016

Bachelor of Science - Marketing

Ohio University

Bachelor of Science - Management & Strategic Leadership

Ohio University

International Business + Culture

Barcelona International College

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