Lynzee Tower
Yuma,AZ
Summary
Dynamic Customer Service Specialist with a proven track record at Pacific Source Health Insurance, excelling in claims processing and effective communication. Adept at multitasking and problem-solving, I consistently enhance member satisfaction while utilizing Microsoft Excel for data management. Passionate about delivering exceptional support and fostering strong customer relationships.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
Pacific Source Health Insurance
Springfield, OR
06.2022 - 03.2025
- Handled incoming calls to address member inquiries regarding plan benefits and payments.
- Provided necessary materials including ID cards, provider directories, and benefit information.
- Assisted members with questions related to claims, bills, providers, and prior authorizations.
- Utilized various software programs such as Excel, Carelon, CVS, and OnBase for efficient operations.
- Multitasked effectively while listening to members and documenting relevant information.
- Pulled up multiple screens simultaneously to access needed data quickly.
- Coordinated communication through Microsoft email to ensure timely responses.
Scheduler
A-Plus RV
Parker, Arizona
06.2019 - 12.2021
- Handled incoming calls to address customer inquiries and concerns.
- Provided exceptional customer service to enhance satisfaction and loyalty.
- Scheduled appointments and managed staff availability efficiently.
- Processed transactions as cashier, including taking payments and managing inventory.
- Created and maintained an online website, listing all products accurately.
- Compiled orders for timely fulfillment, ensuring alignment with inventory levels.
- Performed regular inventory checks to maintain accurate stock records.
Direct Support Professional
New Horizons
Lake Havasu City, AZ
01.2018 - 07.2019
- Supported individuals with special needs in daily living activities and independence.
- Administered medications as prescribed to ensure health and safety.
- Assisted with behavioral needs to promote positive interactions and outcomes.
- Coordinated outings and medical appointments for enhanced client engagement.
- Managed financial assistance programs to facilitate budgeting and resource allocation.
- Performed clerical tasks, including computer data entry and paperwork management.
- Prepared nutritious meals while maintaining cleanliness in kitchen and dining areas.
- Executed cleaning duties to uphold a safe and hygienic environment.
Customer Service Cashier
Accurate Rv & Marine Supplies
Parker , AZ
07.2017 - 01.2018
- Performed computer data entry and organized inventory to ensure efficient stock management.
Delivered high-quality customer service by assisting with product selection and inquiries.
Conducted regular cleaning and organizing of sales floor to maintain appealing environment.
Managed cashier duties, focused on transaction accuracy and swift service.
Production Worker
Whitewave Foods
Springfield, OR
10.2016 - 06.2017
- Operated cartoner equipment to maintain efficient production line flow.
- Executed precise hand packing and boxing of products.
- Performed palletizing tasks to optimize storage and distribution.
- Conducted regular cleaning and sanitizing to uphold hygiene standards.
Resident Aide
Brookdale Woodside
Springfield, Oregon
10.2015 - 10.2016
- Provided care to residents with Alzheimer's and dementia in memory care facility and assisted living.
- Assisted residents with daily activities, including showering and dressing.
Direct Support Professional
Alvord Taylor
Springfield, OR
11.2010 - 12.2015
- Facilitated community integration for individuals with mental disabilities to enhance quality of life.
- Provided assistance with daily living skills to promote independence.
- Supported financial management to ensure stability and security.
- Prepared nutritious meals to maintain health and well-being.
- Coordinated transportation for medical appointments to ensure access to care.
- Maintained daily logs to document progress and activities.
- Administered medications as prescribed to support health objectives.
Education
High School - Child Development, Food, Fashion
Mountain View High School
Bend, OR06-2004
High School - Child Development, Computers, Art
Redmond High School
Redmond, OR06-2003
Skills
- Customer service and support
- Claims processing and payment
- Data entry and report generation
- Microsoft Excel proficiency
- Multitasking
- Problem solving
- Effective communication
- Attention to detail
- De-escalation techniques
- Account management
- Customer relationship management (CRM)
- Call center experience
- Technical troubleshooting
- Multitasking and organization
- Money handling
References
- Katie McGinnis, old co worker/friend, 541-729-5607
- Sandie Kuntz, Old co worker/friend, 760-662-6305
- Michelle Rodriguez, co worker/friend, 541-653-5486
- Jessica Reid, old co-worker/friend, 541-606-5232
Accomplishments
- Employee of the Month
- Mentor
References
References available upon request.
Timeline
Customer Service Specialist
Pacific Source Health Insurance
06.2022 - 03.2025
Scheduler
A-Plus RV
06.2019 - 12.2021
Direct Support Professional
New Horizons
01.2018 - 07.2019
Customer Service Cashier
Accurate Rv & Marine Supplies
07.2017 - 01.2018
Production Worker
Whitewave Foods
10.2016 - 06.2017
Resident Aide
Brookdale Woodside
10.2015 - 10.2016
Direct Support Professional
Alvord Taylor
11.2010 - 12.2015
High School - Child Development, Food, Fashion
Mountain View High School
High School - Child Development, Computers, Art
Redmond High School