Lynzi Cervantes
Personal Banker
Corpus Christi,United States
Summary
Dynamic and attentive Personal Banker specializing in retail banking, customer service and account management. Knowledgeable of branch operations and financial products to best support company and customers. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.
Overview
13
13
years of professional experience
Work History
Personal Banker
Frost Bank
02.2025 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed deposits, withdrawals and ACH transfers accurately.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Monitored customer accounts to detect irregularities or suspicious activity.
Lead Bank Teller
Frost Bank
03.2023 - Current
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Collaborated with colleagues to achieve branch objectives, promoting teamwork and shared success.
- Coordinated with management to develop strategies for improving branch performance.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Recognized and prevented fraudulent activities and suspicious transactions.
Teller
Frost Bank
10.2020 - Current
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Monitored and reported suspicious activity in line with bank security policies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Executed wire transfers and account transfers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Referred customers to other banking departments for specialized services.
- Received mortgage and loan payments, verifying payment dates and amounts due.
- Carry out specialized tasks like foreign currency exchange.
- Maintained friendly and professional customer interactions.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Department Supervisor
Kohls Department Store
01.2020 - 11.2020
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns and refunds.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Designed and built displays to generate customer interest in store merchandise.
- Mentored team members to enhance professional development and accountability in workplace.
- Assigned tasks to staff to cover operational needs.
Beauty Advisor
Kohls Department Store
08.2019 - 01.2020
- Recommended specific hair and beauty products to meet individual customer needs.
- Maintained counter and display areas for cleanliness and organization.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Processed payments, entering sales in register for prompt customer service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Fine Jewelry Sales Consultant
Kohls Department Store
08.2018 - 08.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Increased sales and customer satisfaction through personalized servicing.
- Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Worked with loss prevention in monitoring shopper behavior.
- Replenished merchandise from inventory during downtime when stock became low.
Sales Associate
JCPenney
09.2012 - 03.2013
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Certification - Pharmacy
Southern Careers Institute Inc
Corpus Christi, TX 03.2012 - 06.2012
High School Diploma -
Refugio High School
Refugio, TX 08.2008 - 05.2011
No Degree - Accounting
Del Mar College
Corpus Christi, TX 05.2001 -
Skills
Excellent time management skills
Banking policies and procedures
Relationship Building
Customer Education
Decision-Making
Team Collaboration and Leadership
Banking
Branch operations
Timeline
Personal Banker
Frost Bank
02.2025 - Current
Lead Bank Teller
Frost Bank
03.2023 - Current
Teller
Frost Bank
10.2020 - Current
Department Supervisor
Kohls Department Store
01.2020 - 11.2020
Beauty Advisor
Kohls Department Store
08.2019 - 01.2020
Fine Jewelry Sales Consultant
Kohls Department Store
08.2018 - 08.2019
Sales Associate
JCPenney
09.2012 - 03.2013
Certification - Pharmacy
Southern Careers Institute Inc
03.2012 - 06.2012
High School Diploma -
Refugio High School
08.2008 - 05.2011
No Degree - Accounting
Del Mar College
05.2001 -
Similar Profiles
Robert DelacruzRobert Delacruz
Teller at Frost BankTeller at Frost Bank
Roxanne ChungRoxanne Chung
Consumer Banking Experience Analyst II at Frost BankConsumer Banking Experience Analyst II at Frost Bank
Joke Sola MabadejeJoke Sola Mabadeje
AML/BSA/Fraud Investigator -QA/QC at Frost BankAML/BSA/Fraud Investigator -QA/QC at Frost Bank
Kristen GustafsonKristen Gustafson
Bartender/Server at Olive GardenBartender/Server at Olive Garden
Joseph RhoadsJoseph Rhoads
PM Technician at Toyota ForkliftPM Technician at Toyota Forklift