Lynzie Lancaster
Cadiz,KY
Summary
Customer-oriented hairstylist experienced in tailoring specific styles to suit customer requests and cosmetic preferences. Innovative beauty specialist, recommending new trends and products based on client interest. Flexible and strategic vision for fashion-forward approaches. Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Hairdresser
The Shoppe
06.2023 - Current
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Collaborated with colleagues to create unique hairstyles for special events such as weddings and fashion shows.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
Customer Service Representative
TTEC
02.2021 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Senior Quality Assurance Specialist
TTEC
02.2016 - 02.2021
- Streamlined the QA process, leading to increased efficiency and faster release cycles.
- Improved customer satisfaction with consistent delivery of high-quality products through meticulous quality control processes.
- Collaborated with cross-functional teams to ensure seamless integration of QA efforts into all stages of product development.
- Mentored junior team members, fostering a culture of continuous learning and improvement within the QA department.
- Conducted regular audits to ensure adherence to industry standards and internal policies, maintaining a high level of compliance throughout the organization.
Education
Licensure - Cosmetology
Austin Beauty School
Clarksville, TN01.2019
High School Diploma -
Hopkinsville High School
Hopkinsville, KY06.2013
Skills
- Supply Management
- Chemical Application
- Service Coordination
- Cleaning and Sanitizing
- Problem-solving
- Creative coloring
- Color correction
- Adaptability
- Active listening
- Continuing education
- Complaint Resolution
- Scheduling
- Data Collection
- Call Management
- Information Security
- Documentation
- Reading Comprehension
- Sales Closing
- Customer Relationship Management (CRM)
- Account Management
Timeline
Hairdresser
The Shoppe
06.2023 - Current
Customer Service Representative
TTEC
02.2021 - 03.2022
Senior Quality Assurance Specialist
TTEC
02.2016 - 02.2021
Licensure - Cosmetology
Austin Beauty School
High School Diploma -
Hopkinsville High School
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