Summary
Overview
Work History
Education
Skills
Timeline
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Lynzie POPLIN

Louisville,KY

Summary

Results-driven office administrator with a proven track record in enhancing operational efficiency and team collaboration. Skilled in formulating office policies and conducting staff training to optimize performance. Committed to achieving organizational objectives through effective management practices.

Overview

11
11
years of professional experience

Work History

Policy Service Specialist

Kentucky Farm Bureau
Louisville, Kentucky
02.2024 - Current
  • Conducted thorough reviews for document accuracy and compliance alignment.
  • Preserved comprehensive records of customer engagements, upholding high service standards.
  • Facilitated rapid issue resolution through interaction with underwriters and internal personnel.
  • Achieved objectives by collaborating with a diverse team on product and service challenges.
  • Produced Loss Run and Experience Letters correctly.
  • Handled reissuance of refund checks promptly.

Senior Office Administrator

Upstream Rehabilitation
Louisville, Kentucky
04.2014 - 02.2024
  • Scheduled and organized meetings for senior management to enhance productivity.
  • Assisted in developing office policies and procedures, improving operational efficiency.
  • Trained new staff on office protocols and administrative tasks to ensure compliance.
  • Conducted performance evaluations to monitor staff progress and skill development.
  • Supported HR in recruitment by screening resumes and coordinating interviews.
  • Managed inventory of office supplies and streamlined procurement processes.
  • Managed office operations and procedures to ensure organizational effectiveness and efficiency.
  • Coordinated onsite training events with outside vendors and online webinars.

Education

Some College (No Degree) - Political Science And Government

University of Louisville
Louisville, KY

Skills

  • Operational efficiency
  • Office administration
  • Problem solving
  • Critical thinking
  • Initiative
  • Interpersonal skills
  • Microsoft Office proficiency

Timeline

Policy Service Specialist

Kentucky Farm Bureau
02.2024 - Current

Senior Office Administrator

Upstream Rehabilitation
04.2014 - 02.2024

Some College (No Degree) - Political Science And Government

University of Louisville

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