Lyolaine Jacques
Hollywood,FL
Summary
Patient Certified Medical Assistant dedicated to gaining hands-on knowledge and experience by working under the supervision of experienced healthcare professionals. Skillfully interviews patients to note vital details and update patient records. Commended for going above and beyond requirements. Highly motivated and committed with a proven history of superior performance at the individual, team, and organizational levels. Multitasks and prioritizes workloads. Detail-oriented professional looking to bring medical background and teamwork skills. Positive and upbeat with excellent communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant 2
Broward Health
02.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing, and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant Extern
Atlantic Technical College
01.2022 - 12.2022
- Collected histories, vitals, and current complaints via patient interviews.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine the purpose of the visit, and record medical history.
- Collected and documented patient medical information such as blood pressure and weight.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Welcomed patients and inquired about their well-being since the last treatment.
- Obtained accurate medical histories from patients, highlighting critical information.
- Submitted prescriptions to the pharmacy via phone, fax, or web.
- Measured patient pulse oximetry.
Teacher's Assistant
Babyville Preschool
12.2018 - 10.2021
- Partnered with teacher to plan and implement lessons following school’s curriculum, goals, objectives and philosophies.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
Teacher/ Teacher Aide/ Floater
Merrell United Methodist Preschool
06.2017 - 10.2018
- Meticulously sanitized toys and play equipment.
- Addressed behavioral and learning issues with parents and daycare management.
- Offered well-balanced and nutritious menu options.
- Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Organized and engaged in recreational activities such as games and puzzles.
- Encouraged good behaviors using the positive reinforcement method.
- Communicated openly with children's parents about daily activities and behaviors.
- Dressed infants and toddlers and changed their diapers.
- Implemented curriculum.
- Encouraged children to be understanding of and patient with others.
- Established a safe play environment for the children.
- Organized snack time and nap hours.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Call Center Representative
Sitel (Capital One )
01.2016 - 02.2017
- Determined root causes of issues and solved diverse problems to improve business operations and management.
- Reduced downtime to support quality control, boost revenue and ensure projects are completed on time and under budget.
- Maintained user account data by initiating account access and establishing in database.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Improved daily operations, vendor relationships, contractor communication and employee remote access by streamlining processes.
- Automated processes to manage remote network.
- Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
Cashier And Sales Rep
Bed Bath And Beyond
03.2012 - 02.2016
- Greeted customers promptly
- Requested forms of identification when needed for specific transactions, checked details and promptly verified purchasing ability
- Reported security and service incidents to management
- Created and maintained cash reports at end of each shift
- Described products and services in detail
- Trained and mentored new sales representatives
- Cross-sold complementary products and services to customers
- Increased revenue by implementing effective sales strategies in all aspects of the sales cycle process from prospecting leads through close
- Developed and delivered engaging sales presentations to convey product benefits in a positive manner
- Submitted and tracked orders
- Increased revenue by acquiring new customers and determining needs to offer relevant products
- Utilized various sales techniques to develop relationships with customers and drive sales.
Call Center Representative
Comcast
05.2010 - 02.2012
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Contributed to company achieving and holding industry-leading customer service ratings
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Compiled customer feedback and recommended service delivery improvements to management
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
Education
High School Diploma -
Mc Arthur High School
Hollywood, Fl05.2007
Associate of Science - Medical Assisting
Atlantic Technical College
Pompano Beach, FL12.2022
Skills
- Teamwork and collaboration
- Tech-savvy
- Solid people skills
- Blood Collection
- Punctual
- Performing EKGs
- Immunizations and Vaccinations
- Accurate Documentation
- Compassionate and Caring
- Injection Administration
- Medical Terminology
- Proper Waste Disposal
- Lab Specimens and Collections
- Goal Minded
- Patient Vital Taking
Languages
English
Native or Bilingual
Creole
Native or Bilingual
Certification
- CCMA - Certified Clinical Medical Assistant
- CET - EKG Technician
Timeline
Medical Assistant 2
Broward Health
02.2023 - Current
Medical Assistant Extern
Atlantic Technical College
01.2022 - 12.2022
Teacher's Assistant
Babyville Preschool
12.2018 - 10.2021
Teacher/ Teacher Aide/ Floater
Merrell United Methodist Preschool
06.2017 - 10.2018
Call Center Representative
Sitel (Capital One )
01.2016 - 02.2017
Cashier And Sales Rep
Bed Bath And Beyond
03.2012 - 02.2016
Call Center Representative
Comcast
05.2010 - 02.2012
- CCMA - Certified Clinical Medical Assistant
- CET - EKG Technician
High School Diploma -
Mc Arthur High School
Associate of Science - Medical Assisting
Atlantic Technical College
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