Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Cashier

Lyra Wilkinson

Pensacola,FL

Summary

Dynamic employee with a proven track record at Publix, excelling in customer service and POS system operations. Demonstrated exceptional work ethic and integrity, enhancing customer satisfaction and fostering repeat business. Adept at building relationships and adapting to new technologies, ensuring seamless transitions and premier customer service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier

Publix
06.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Restaurant Hostess

Shrimp Basket
09.2024 - 12.2024
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.

Education

Tate High School
1771 Tate Rd, Cantonment FL 32533
05-2027

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Product restocking
  • POS system operations

Certification

  • Certified Food Safety Manager, National Registry of Food Safety Professionals - Issued: 4/2/2024, Expires: 4/2/2029

Interests

-Art: sculpting, traditional art, digital art, etc My grandparents used to own a gallery and I have even had pieces of mine on display before!

-Music: I recently got a guitar and am learning! I also have loved music in general since I was little

-Theatre: I recently took a workshop theatre class this past summer, performing Oklahoma! I loved it and want to continue to act in shows until I graduate

-Video Games: I have loved playing video games since I was little and I used to play alongside my Dad I still enjoy story based games often

Timeline

Restaurant Hostess

Shrimp Basket
09.2024 - 12.2024

Cashier

Publix
06.2023 - Current

Tate High School

Similar Profiles

CREATE PROFILE
Lyra Wilkinson