Lyric Bass
Baltimore,MD
Summary
Compassionate Healthcare Specialist known for productive and efficient task completion. Skilled in patient care management, medical terminology, and healthcare policy comprehension. Excel in communication, empathy, and problem-solving to enhance patient outcomes and team collaboration. Experienced Healthcare Worker with background in diverse healthcare settings including hospitals, clinics and nursing homes. Strengths include patient care, medical terminology knowledge, and strong communication skills. Skilled at building relationships with patients of all ages and backgrounds, while efficiently coordinating with medical teams to deliver high-quality care. Past roles have involved significant improvements in patient satisfaction levels and operational efficiency.
Overview
10
10
years of professional experience
Work History
Phlebotomist
LabCorp
Catonsville, MD
01.2024 - Current
- Prepared specimens for transport to external laboratories.
- Calibrated equipment according to manufacturer specifications.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Educated patients on proper blood draw techniques.
- Assisted in the training of new phlebotomists.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Checked hemoglobin levels of individuals prior to blood donation.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Performed quality control tests on collected specimens.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Medical Assistant
University of Maryland Medical Systems
Glen Burine, MD
02.2021 - 04.2023
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Incorporated outside records into charts and EHR.
- Supported administrative staff by processing payments.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Registered new patients into practice management software program accurately entering demographic information.
- Documented notes during patient visits.
PSR II Phlebotomist
Quest Diagnostics
Glen Burine, MD
02.2020 - 02.2021
- Adhered to HIPAA guidelines regarding patient privacy.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Resident Care Assistant
Commonwealth Senior Living
Bel Air , MD
01.2019 - 02.2020
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Reported on patient activities to charge person at end of shift to maintain continuity of care.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Prepared and maintained detailed records of residents' progress and services performed and reported condition changes to supervisor.
- Encouraged socialization among the residents by organizing activities within the facility such as board games, arts and crafts.
- Provided emergency first aid, CPR, basic life support and Heimlich maneuver procedures when needed.
- Organized games and other activities to engage clients and offer mental stimulation.
- Maintained accurate documentation regarding patient care on electronic medical records system.
Phlebotomist Intern
HInesville Care Center
Hinesville, GA
01.2017 - 12.2018
- Provided excellent customer service while interacting with patients.
- Calibrated equipment according to manufacturer specifications.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Assessed plasma collection machines for proper functionality.
- Maintained a clean, safe, and organized work environment.
- Provided assistance to clinical staff during patient visits.
Shift Leader
Papa Murphy's Take and Bake Pizza
Hinesville, GA
05.2015 - 01.2017
- Upheld company standards and compliance requirements for operations.
- Resolved customer complaints promptly and professionally.
- Managed daily workflow and scheduled staff for adequate coverage.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Handled emergency situations with composure and in accordance with company guidelines.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Education
Nursing
Anne Arundel Community College
Arnold, MD08-2028
Trade - DOT Certified
Loving Hearts Training Center
Baltimore, MD05-2025
Trade - Certifield Clinical Medical Assitant
Loving Trade Center
Baltimore12-2020
Trade - Certified Phlebotomy Technician
Savannah Technical College
Savannah, GA12-2018
High School Diploma -
Bradwell Institue
Hinesville, GA05-2015
Skills
- Venipuncture techniques
- Infection control
- Patient education
- Electronic medical records
- Customer service
- Team collaboration
- Critical thinking
- Attention to detail
- HIPAA
- Anatomy and physiology
- Blood collection techniques
- Venipuncture and capillary puncture
- Data entry
- Medical records handling
- Medical office administration
- EMR recordkeeping
- Donor screening
- Medical records review
- Paperwork processing
- Medical terminology
Timeline
Phlebotomist
LabCorp
01.2024 - Current
Medical Assistant
University of Maryland Medical Systems
02.2021 - 04.2023
PSR II Phlebotomist
Quest Diagnostics
02.2020 - 02.2021
Resident Care Assistant
Commonwealth Senior Living
01.2019 - 02.2020
Phlebotomist Intern
HInesville Care Center
01.2017 - 12.2018
Shift Leader
Papa Murphy's Take and Bake Pizza
05.2015 - 01.2017
Nursing
Anne Arundel Community College
Trade - DOT Certified
Loving Hearts Training Center
Trade - Certifield Clinical Medical Assitant
Loving Trade Center
Trade - Certified Phlebotomy Technician
Savannah Technical College
High School Diploma -
Bradwell Institue
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