Lyric Bradford
Summerville,SC
Summary
Goal-oriented Human Resources Specialist with 9 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Human Resources Specialist (42A)
US Army National Guard
11.2015 - 04.2024
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Organized employee engagement activities such as team-building events and recognition programs, boosting morale across all departments.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Managed payroll operations accurately, ensuring timely disbursement of salaries and proper documentation for tax purposes.
- Mentored junior HR professionals in best practices for human resources management, contributing to the development of future leaders within the organization.
- Spearheaded diversity initiatives, fostering an inclusive work environment and promoting cultural understanding among staff members.
- Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.
- Handled employee relations issues effectively, mediating conflicts between staff members when needed, leading to a more harmonious work environment.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
Certified Occupational Therapy Assistant
Prisma Health Tuomey Hospital
02.2023 - 03.2024
- Educated patients and families on conditions, treatments and home exercises.
- Supported facility with administrative tasks such as scheduling appointments, mailing correspondence and answering telephone calls.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Helped improve fine motor, visual perception and sensory processing skills.
- Improved, designed and led activities to promote sensory-motor development among pediatric patients.
- Supported, maintained, and calibrated therapeutic equipment, ensuring optimal functionality for patient treatments.
- Collaborated with supervising Occupational Therapists to evaluate treatment effectiveness, making necessary adjustments for optimal results.
- Built rapport with patients and families, fostering trust and open communication for optimal therapy outcomes.
- Improved patient outcomes by implementing individualized treatment plans and collaborating with interdisciplinary teams.
- Adapted treatment approaches according to individual patient preferences, ensuring engagement in the therapeutic process.
- Streamlined documentation processes for patient records, ensuring accuracy and compliance with healthcare regulations.
- Improved patient comfort and therapy participation by establishing rapport and trust through empathetic communication.
Occupational Therapy Assistant Student
Carolina Physical Therapy Associates
06.2022 - 09.2022
- Participated in ongoing professional development opportunities to maintain current knowledge of best practices in occupational therapy assistance.
- Regularly communicated with supervising Occupational Therapists regarding patient updates, challenges faced during sessions, or changes needed in treatment plans.
- Implemented evidence-based interventions as part of customized occupational therapy programs for diverse populations.
- Assisted in evaluating patients'' needs and abilities, contributing to effective occupational therapy interventions.
- Increased accessibility of treatment materials by maintaining organization within the therapy workspace.
- Facilitated clients'' transitions between different stages of the rehabilitation process, ensuring continuity of care and seamless progression.
- Supported patients'' goals by providing guidance on adaptive equipment use and home modifications.
- Demonstrated flexibility in adapting treatment approaches based on individual patient needs, preferences, and goals.
- Enhanced patient progress by implementing individualized treatment plans under the supervision of an Occupational Therapist.
- Conducted extensive research on relevant topics pertaining to specific conditions or treatments when necessary.
Occupational Therapy Assistant Student
Capital City Therapy Group
04.2022 - 06.2022
- Participated in ongoing professional development opportunities to maintain current knowledge of best practices in occupational therapy assistance.
- Assisted in evaluating patients'' needs and abilities, contributing to effective occupational therapy interventions.
- Assisted supervising Occupational Therapists in developing achievable short-and long-term goals for patients based on their unique circumstances.
- Maintained confidentiality of client information according to HIPAA guidelines, protecting privacy rights of individuals receiving services.
- Provided direct occupational therapy services in Pediatric outpatient settings.
- Regularly communicated with supervising Occupational Therapists regarding patient updates, challenges faced during sessions, or changes needed in treatment plans.
- Implemented evidence-based interventions as part of customized occupational therapy programs for diverse populations.
Receptionist
Ronald Mcdonald House
08.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Barista
Target
08.2020 - 07.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Barista
Starbucks
04.2018 - 04.2020
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Bachelor of Science - Public Health
South University
Columbia, SC11-2024
Associate of Science - Occupational Therapy
South University
Columbia, SC09-2022
High School Diploma -
Spring Valley High School
Columbia, SC06-2014
Skills
HR policies development
Onboarding Processes
Employee Relations
Social Skills Development
Collaborative Teamwork
Data Entry
Telephone skills
File Management
Office Management
Friendly and outgoing
Diversity and Inclusion
Training and mentoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Army Achievement Medal
- Graduated Magna Cum Laude
- Responded to over 20 customer inquiries each day.
- President's List 2021-22
- Chancellor's List 2020-21
Affiliations
- Black Occupational Therapists Caucus (BOTC)
- South Carolina Occupational Therapy and Assistants (SCOTA)
- NAACP
- NBCOT
Certification
COTA - Certified Occupational Therapy Assistant
Timeline
Certified Occupational Therapy Assistant
Prisma Health Tuomey Hospital
02.2023 - 03.2024
COTA - Certified Occupational Therapy Assistant
02-2023
Occupational Therapy Assistant Student
Carolina Physical Therapy Associates
06.2022 - 09.2022
Occupational Therapy Assistant Student
Capital City Therapy Group
04.2022 - 06.2022
CPR
03-2022
Receptionist
Ronald Mcdonald House
08.2021 - 03.2022
Barista
Target
08.2020 - 07.2021
Barista
Starbucks
04.2018 - 04.2020
Human Resources Specialist (42A)
US Army National Guard
11.2015 - 04.2024
Bachelor of Science - Public Health
South University
Associate of Science - Occupational Therapy
South University
High School Diploma -
Spring Valley High School
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