Lyric Brooks

• Provided direct patient care and monitored vital signs to ensure patient safety and comfort.
• Administered medications and treatments according to established protocols and guidelines.
• Evaluated patients' health conditions in clinical settings to inform treatment decisions.
• Collaborated with interdisciplinary teams to develop and implement care plans.
• Communicated with providers to facilitate collaborative and effective care planning.

• Significantly impact longitudinal patient engagement in RPM program(s)
• Achieved patient engagement program goals through proactive involvement and collaboration.
• Provide preventive health and disease management education and coaching
• Lead collaborative wellness calls with the patients to define health goals outlined by their Care Team
• Manage physiological markers like blood pressure/weight/blood glucose with clinical appropriateness
• Managed patient messaging and alerts to ensure timely communication and response.
• Met team goals and standards by consistently achieving outlined metrics.

Women's Preventative Health Contract (September 2025-September 2025)

• Conducted outbound patient outreach, successfully closing HEDIS care gaps in breast cancer screening and osteoporosis management.
• Scheduled preventative care appointments and educated patients on the importance of routine screenings and follow up care.
• Utilized Zendesk and Athena Health EMR to document patient interactions, review records and coordinate care.
• Verified patient eligibility, updated documentation and assisted with preventative health compliance initiatives.

Optum Medicare Quality Initiative (October 2025-January 2026)

• Performed telephonic Medicare outreach on closing HEDIS and quality gaps for chronic disease management.
• Completed blood pressure assessments and documented findings in compliance with quality and regulatory standards.
• Educated Medicare members on preventative care, medication adherence and follow up recommendations.
• Reviewed EMR documentation and coordinated with patients, enhancing compliance with health plan quality metrics.
• Maintained accurate documentation while managing high-volume patient interactions, ensuring compliance with quality standards in a remote contract environment.

• Conducted outreach, triaged patients, and coordinated follow-up care to ensure continuity and quality of care.
• Educated patients on medications and disease processes to boost compliance and health outcomes.
• Provided telehealth support and chronic care management services to enhance patient engagement.

• Provided direct patient care and monitored vital signs in diverse healthcare settings.
• Administered medications and treatments according to established protocols and guidelines.
• Responded effectively to emergencies, utilizing critical thinking and quick decision-making skills.
• Collaborated with interdisciplinary teams to create and implement care plans, contributing to improved patient outcomes.
• Documented patient information in electronic health records, ensuring accurate and timely updates for continuity of care.
• Assessed and documented patient wound conditions and treatment plans, facilitating effective monitoring and treatment strategies.
• Performed routine skin assessments to identify potential problems or complications with wounds.
• Treated complex wounds including diabetic ulcers, vascular wounds, and trauma-related wounds.