Lyric Callahan
Valdosta,GA
Summary
Collaborative leader with dedication to partnering with coworkers and managers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of guests in dynamic, fast-paced settings. Expert in team leadership, planning and organizational skills built during successful career. Smoothly equip coworkers to independently handle daily functions and meet guests needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Head Bartender
Cheddar's Scratch Kitchen
01.2022 - Current
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, and wines
Team Lead
Cheddar's Scratch Kitchen
01.2022 - Current
- Enhanced guest satisfaction by implementing effective front of house Team Lead strategies.
- Performed cash handling activities and secured nightly bank deposits.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Reduced wait times for guests by optimizing seating arrangements and implementing effective table management practices.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Oversaw food preparation and monitored safety protocols.
Head Hostess
Olive Garden
06.2015 - 12.2021
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Advised guests about special offerings and menu items to help drive sales.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid over seating.
- Provided guests with estimated waiting times during peak service hours.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Relayed guest comments or suggestions to manager on duty for further action.
Head Togo Specialist
Oliver Garden
06.2015 - 12.2021
- Demonstrated excellent communication skills when interfacing with guests over the phone or in-person, resulting in positive feedback and repeat business.
- Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining out experience.
- Trained new employees on best practices for To-Go Specialsts responsibilities, fostering team efficiency and consistency in service quality.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Maintained timely communication with both kitchen staff and guests regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Adjusted food preparation methods in accordance with guest requests.
Server
Olive Garden
06.2015 - 12.2021
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular guests through genuine hospitality efforts leading to repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Answered guests' questions, recommended items, and recorded order information.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied guests.
Head Bartender
Olive Garden
06.2015 - 12.2021
- Cultivated strong relationships with repeat guests, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Mixed unique and interesting cocktails for guests, including bar specials.
- Increased guest satisfaction by providing exceptional service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Closed out cash register and prepared cashier report at close of business.
Certified Trainer
Olive Garden
06.2015 - 12.2021
- Mentored junior trainers to develop their instructional skills, fostering a collaborative work environment within the team.
- Enhanced server efficiency by conducting comprehensive training sessions on menu knowledge and customer service techniques.
- Contributed to restaurant success by sharing expertise in upselling techniques, resulting in increased average check amounts.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Fostered strong relationships between front-of-house staff members by coordinating team-building activities outside of work hours.
- Conducted small group or individual instruction to meet learning styles of participants.
- Educated bartenders and servers on responsible service protocols.
Education
High School Diploma -
Lowndes High School
Valdosta05.2017
Skills
- Conflict Resolution
- Active Listening
- Product and service knowledge
- Calm and Professional Under Pressure
- Employee Coaching
- Key holder experience
Timeline
Head Bartender
Cheddar's Scratch Kitchen
01.2022 - Current
Team Lead
Cheddar's Scratch Kitchen
01.2022 - Current
Head Hostess
Olive Garden
06.2015 - 12.2021
Head Togo Specialist
Oliver Garden
06.2015 - 12.2021
Server
Olive Garden
06.2015 - 12.2021
Head Bartender
Olive Garden
06.2015 - 12.2021
Certified Trainer
Olive Garden
06.2015 - 12.2021
High School Diploma -
Lowndes High School
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