Dynamic customer service professional with a proven track record at Cox Communications, excelling in relationship building and problem-solving. Recognized for enhancing user experience and streamlining processes, I effectively managed high-stress situations while ensuring customer satisfaction. Reliable and goal-oriented, I thrive in fast-paced environments, delivering exceptional service and support.
Hi, I’m
Lyric Cheadle
Oklahoma City,OK
Summary
Overview
3
years of professional experience
Work History
Cox Communications
Customer Services/Sales Associate
10.2023 - Current
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Consumer Cellular
Tech Support
06.2023 - 10.2023
Job overview
- Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
- Enhanced user experience by providing timely and effective tech support to students and faculty.
- Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
Costco
Customer Service Representative
05.2022 - 06.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Millwood HighschoolOklahoma City, OK
High School Diploma
05-2018
University Overview
- Awarded at metro tech for child development
- Elected Captain of the softball team my senior year.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
Accomplishments
Accomplishments
- Awarded “Employee of the Month” in 2024.
the most sales
the most sales
I got an award for the most sales in the month of February in 2024. (the most up sales on customers account )
Timeline
Customer Services/Sales Associate
Cox Communications
10.2023 - Current
Tech Support
Consumer Cellular
06.2023 - 10.2023
Customer Service Representative
Costco
05.2022 - 06.2023
Millwood Highschool
High School Diploma
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