Lyric Cordova
Castle Rock,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Esthetician
European Wax Center
02.2020 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Stocked treatment rooms with proper supplies.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Increased customer loyalty by developing personalized waxing plans tailored to individual needs.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
Sales Associate
Guess Factory Outlet
03.2018 - 07.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Receptionist
Beauty Bar Salon
07.2016 - 02.2018
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
High School Diploma -
William J. Palmer High School
Colorado Springs, CO05.2017
Skills
- Relationship building and management
- Client Needs Assessment
- Public health codes knowledge
- Excellent team player
- Time Management
- Multitasking
- Attention to Detail
Timeline
Esthetician
European Wax Center
02.2020 - Current
Sales Associate
Guess Factory Outlet
03.2018 - 07.2020
Receptionist
Beauty Bar Salon
07.2016 - 02.2018
High School Diploma -
William J. Palmer High School
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