Lyric Darby
Columbus,OH
Overview
6
6
years of professional experience
Work History
Medical Data Entry Specialist
ICare Health & Wellness LLC
03.2021 - Current
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Shipping and Receiving Clerk
Amazon
09.2017 - 03.2022
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
Customer Service Representative
LAZ Parking
01.2018 - 02.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
East High School
Columbus, OH06.2013
Skills
- Task Prioritization
- Decision Making
- Typing Accuracy
- Medical Billing & Coding
Timeline
Medical Data Entry Specialist
ICare Health & Wellness LLC
03.2021 - Current
Customer Service Representative
LAZ Parking
01.2018 - 02.2021
Shipping and Receiving Clerk
Amazon
09.2017 - 03.2022
High School Diploma -
East High School
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