Lyric Eaves
Houston,TX
Summary
My degree in psychology and human resources management have set me up with the building blocks needed to thrive in any position through interpersonal skills, an attention to detail, and critical thinking. I am eager to gain knowledge and take initiative, as a leader should, to grow in my career path and become an asset to any team I am apart of!
Overview
4
4
years of professional experience
Work History
Tax Processing Administrator
BDO Global
02.2023 - Current
- Receive electronic version of tax returns from clients and prepare them to fit their specific needs
- Review and audit tax returns by paying attention to details for any potential mistakes and or requests
- Multi-task while working independently but within the group environment to successfully produce return documents
- Successfully communicate to convey messages and objectives to a diverse audience
- Work under-pressure to fulfill deadline requirements of 1000+ returns within a 2-week window
- Input time-clock data and submit administrator's payroll by a strict weekly deadline.
Life Insurance Agent Manager
Taylored Legacy
12.2021 - 01.2023
- Manage recruitment and onboarding of new hires before training a team of 3-5 agents over the course of 60 days
- Provide development and performance feedback to trainees and supervisor weekly
- Effectively sold policies that best met client needs by personally relating to client and asking background/clarifying questions
- Dissuaded client objections by focusing clients' attention on the positives and their purpose for the policy
- Increased weekly sales by 15% with the help of my team and training methods
- Trusted to take client detail for application, including but not limited to, medical, privacy and security information.
Service Desk Lead
The Home Depot
05.2020 - 11.2021
- Answer calls, direct calls to the appropriate department and take messages
- Train employees on online order, refund, and multiple system processes
- Assist in processing invoices and audit internet orders and deliveries
- Process customer's refunds and sales (of up to 6,000) and assist in settling disputes/discrepancies
- Handle the tasks of managing customers' account and purchase information in the database
- Handle responsibilities of preparing a variety of correspondence and various administrative and clerical duties.
Education
Bachelor of Science - Psychology And Human Resources Management
University of Houston
Houston, Texas12.2022
Skills
- Interpersonal Skills Development
- Staff Development
- Human Resources Training
- Attention to Detail
- Complex Problem-Solving
- Training and mentoring
- Conflict Resolution
- Work Prioritization
- Persuasive Negotiation
- Customer relations and communications
Leadership Activities Honors Awards
- National Society of Leadership and Success (2020-Present): Enrolled and active member
- Association of Black Psychologists at UH (2021-Present): Enrolled and active member
- Junior and Senior Class Officer (2017-2019): Student Body Secretary
- Distributive Education Clubs of America (2016-2019): 2016/2019 State qualifier Hospitality and Human Resources
- Academic Excellence Scholarship Recipient (2019-2022)
- Jimmy Rane Foundation Scholarship Recipient (2019-2022)
References
REFERENCES UPON REQUEST
Timeline
Tax Processing Administrator
BDO Global
02.2023 - Current
Life Insurance Agent Manager
Taylored Legacy
12.2021 - 01.2023
Service Desk Lead
The Home Depot
05.2020 - 11.2021
Bachelor of Science - Psychology And Human Resources Management
University of Houston
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