Summary
Overview
Work History
Skills
Timeline
Generic

Lyric Epps

Everett

Summary

Dedicated professional with vast experience in office operations, customer service, and administrative support. Demonstrated ability to lead and motivate as well as adept at working closely with all levels of management to ensure smooth operations. Experienced in using various software tools, such as Microsoft Office, to drive efficiency and effectiveness. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.

Overview

10
10
years of professional experience

Work History

Office Administration

MP Environmental Services, Inc.
Everett
03.2024 - Current
  • Performed accounting tasks by billing out job tickets for products and services used by client.
  • Also, handling office invoices that were sent to corporate to ensure on-time payments.
  • Data entry and tracking that included Excel and Google Docs.
  • Signed for incoming packages as well as scheduling delivery pick ups along with organizing flights, car rentals and hotels.
  • Assisted with special projects almost daily such as corresponding with Canadian Border Patrol for necessary paperwork that allowed truck drivers in and out of the border with hazardous/ non hazardous material.

Online TEFL Tutor

Native Camp
Tokyo
10.2020 - Current
  • Company Overview: Online English tutoring platform.
  • Assess students learning through discussions, projects, and formal assessments.
  • Prepare and deliver engaging online English lessons to students of all ages.
  • Answer students' questions and assist them in understanding difficult concepts.
  • Online English tutoring platform.

Front Desk Administrative Assistant

HUB International Limited
Bothell
12.2024 - 07.2025
  • Managed incoming calls through Teams, took messages, and routed calls to the correct departments, or staff members.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Coordinated meeting logistics, including room booking, equipment setup, and catering arrangements.
  • Sorted and distributed incoming faxes, letters, and emails for office distribution through the office's software, Epic.

Office Associate

Spinoso Real Estate Group
Manassas
11.2019 - 06.2020
  • Filed confidential documents that included use of electronic filing rather than paper records.
  • Kept track of the office's activity via comprehensive logs.
  • Capable of communicating with different teams and departments effectively, no matter the audience.
  • Greeted customers and tenants while scheduling appointments and handling light bookkeeping.
  • Proof-read any important memos or letters issued by operations manager.

Call Representative

Vector Security
Fairfax
03.2018 - 07.2019
  • Managed Invoices.
  • Managed 150-200 inbound calls on a 6 line standard switchboard in a timely manner.
  • Identified customers' needs, clarified information, researched every issue and provided solutions and/ or alternatives.
  • Seized opportunities to upsell products when they arise.
  • Kept records of all conversation in the call center database in a comprehensible way.

Receptionist/ Administrative Assistant

AnimalScan
Fairfax
08.2015 - 02.2018
  • Self-managed.
  • Highly skilled in performing general office tasks including bookkeeping, filing, and managing records.
  • Able to handle incoming calls and route them to the appropriate person or department.
  • Well-versed in organizing calendar and scheduling appointments.
  • Demonstrated ability to work efficiently in a fast-paced environment during stressful hours.
  • Exceptional time management and problem-solving skills.
  • Works accurately and independently with close attention to detail.

Skills

  • Data Entry
  • 50 WPM Typing
  • Documentation and Recordkeeping
  • Filing and data archiving
  • Mail handling
  • Customer and client relations
  • Multi-line phone proficiency
  • Time Management
  • Microsoft Office Suite
  • Quick Learner
  • Dedicated Team Player
  • Deadline-oriented

Timeline

Front Desk Administrative Assistant

HUB International Limited
12.2024 - 07.2025

Office Administration

MP Environmental Services, Inc.
03.2024 - Current

Online TEFL Tutor

Native Camp
10.2020 - Current

Office Associate

Spinoso Real Estate Group
11.2019 - 06.2020

Call Representative

Vector Security
03.2018 - 07.2019

Receptionist/ Administrative Assistant

AnimalScan
08.2015 - 02.2018

Similar Profiles

CREATE PROFILE
Lyric Epps