Lyric Epps
Everett,
Summary
Experienced with managing front desk operations, ensuring efficient office workflow. Utilizes strong organizational and communication skills to handle administrative duties effectively. Knowledge of customer service principles and office software, bringing reliable and approachable energy to workplace.
Overview
10
10
years of professional experience
Work History
Front Desk Administrative Assistant
HUB International Limited
12.2024 - 07.2025
- Managed incoming calls through Teams, took messages, and routed calls to the correct departments, or staff members.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Coordinated meeting logistics that included room booking, equipment setup, and catering arrangements.
- Sorted and distributed incoming faxes, letters, and emails for office distribution through the office's software, Epic.
Office Administration
MP Environmental Services, Inc.
03.2024 - 10.2024
- Performed accounting tasks by billing out job tickets for products and services used by client.
- Also, handling office invoices that were sent to corporate to ensure on-time payments.
- Data entry and tracking that included Excel and Google Docs.
- Signed for incoming packages as well as scheduling delivery pick ups along with organizing flights, car rentals and hotels.
- Assisted with special projects almost daily such as corresponding with Canadian Border Patrol for necessary paperwork that allowed truck drivers in and out of the border with hazardous/ non hazardous material.
Online TEFL Tutor
Native Camp
10.2020 - 12.2023
- Company Overview: Online English tutoring platform.
- Assess students learning through discussions, projects, and formal assessments.
- Prepare and deliver engaging online English lessons to students of all ages.
- Answer students' questions and assist them in understanding difficult concepts.
- Online English tutoring platform.
Office Associate
Spinoso Real Estate Group
11.2019 - 06.2020
- Filed confidential documents that included use of electronic filing rather than paper records.
- Kept track of the office's activity via comprehensive logs.
- Capable of communicating with different teams and departments effectively, no matter the audience.
- Greeted customers and tenants while scheduling appointments and handling light bookkeeping.
- Proof-read any important memos or letters issued by operations manager.
Call Representative
Vector Security
03.2018 - 07.2019
- Managed Invoices.
- Managed 150-200 inbound calls on a 6 line standard switchboard in a timely manner.
- Identified customers' needs, clarified information, researched every issue and provided solutions and/ or alternatives.
- Seized opportunities to upsell products when they arise.
- Kept records of all conversation in the call center database in a comprehensible way.
Receptionist/ Administrative Assistant
AnimalScan
08.2015 - 02.2018
- Self-managed.
- Highly skilled in performing general office tasks including bookkeeping, filing, and managing records.
- Able to handle incoming calls and route them to the appropriate person or department.
- Well-versed in organizing calendar and scheduling appointments.
- Demonstrated ability to work efficiently in a fast-paced environment during stressful hours.
- Exceptional time management and problem-solving skills.
- Works accurately and independently with close attention to detail.
Skills
- Data Entry
- 50 WPM Typing
- Documentation and Recordkeeping
- Filing and data archiving
- Mail handling
- Customer and client relations
- Multi-line phone proficiency
- Time Management
- Microsoft Office Suite
- Google Workspace
- Quick Learner
- Dedicated Team Player
- Deadline-oriented
Timeline
Front Desk Administrative Assistant
HUB International Limited
12.2024 - 07.2025
Office Administration
MP Environmental Services, Inc.
03.2024 - 10.2024
Online TEFL Tutor
Native Camp
10.2020 - 12.2023
Office Associate
Spinoso Real Estate Group
11.2019 - 06.2020
Call Representative
Vector Security
03.2018 - 07.2019
Receptionist/ Administrative Assistant
AnimalScan
08.2015 - 02.2018
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