Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Lyric Feinga

Kapolei,HI

Summary

Dedicated hospitality professional with a strong background at The Ritz-Carlton, recognized for maintaining exceptional cleanliness standards and delivering outstanding customer service. Known for attention to detail and adaptability. A quick learner and hard worker committed to excellence in every task. Thrives in customer service.

Overview

8
8
years of professional experience

Work History

Housekeeper

The Ritz-Carlton Hotel Company
12.2023 - 08.2025
  • Maintained up to 15 luxury guest rooms per shift in accordance with Forbes 5-Star cleanliness standards
  • Performed daily cleaning and sanitization of guest rooms and public areas to maintain high standards of cleanliness.
  • Performed room resets, deep cleaning, turn-down service, and linen restocking with attention to detail
  • Delivered personalized guest service, quickly addressing special requests and preferences
  • Reported maintenance issues to Engineering and updated room status with the Front Office
  • Received consistent positive feedback and maintained a 90%+ room inspection pass rate
  • Trained in Ritz-Carlton Gold Standards and health/safety protocols including PPE and sanitation

Full Time Caregiver

Sharon Beaver
09.2022 - 08.2023
  • Grandmother had dementia and needed full time care 24/7
  • Job required full attention
  • Each day duties included showering, feeding each meal, providing medication, and tend to whatever wounds she had ( was easily wounded and fragile) assisted in standing, walking, and using restroom and tried to make as comfortable as possible
  • Provided emotional support and companionship to enhance overall well-being.
  • I would also worked with occasional nurses who checked on my grandmother a few times a week and was her voice when she could no longer communicate for herself
  • I also made sure to pay close attention to every developing stage in her health and in her decline so I could communicate that to nurses and family members
  • It was difficult and emotionally trying time but am grateful to have been there to care for her until she passed

House Cleaner

808 Clean
01.2022 - 09.2022
  • Developed efficient cleaning schedules that optimized workflow and reduced downtime. Traveled around island cleaning clients houses working side to side with owner doing all things that were asked.
  • Ensured each clients needs were met. Each home was given best service available
  • Jobs included move out/ move in cleans, Airbnbs, regular people's home which were all differently done, some more intense than others
  • Deep cleaned to high standard in timely manner in order to make it to all other appointments all while building relationships with each client
  • Time managed business by myself which included training new workers and completing homes. Maintained client's standards as well as management.
  • Coordinating times so I can make it to each clients home when expected .
  • Executed detailed cleaning tasks in residential settings to maintain high standards of cleanliness.

Food Worker

Pounders Restaurant
07.2019 - 03.2020
  • Worked in restaurant cooking orders that were received, plating them, and then sending them out to be served in timely manner also while making sure food was up to standard and correct order
  • Job was mainly running pizza station making pizzas by hand then cooking them in wood fire brick oven, often opening or closing station
  • Other responsibilities included keeping station clean, stocking, prepping all fresh ingredients used for each day or week.
  • Trained new employees hired, and worked with kids who wanted to make their own pizza
  • Experience with working grill, and doing lots of other various jobs throughout restaurant assisting any other station that needed help by prepping for others, stocking, cleaning, or doing dishes
  • I really enjoyed my time there and being in fast paced restaurant always meeting and working with new people
  • I would worked 35-40 hours each week from Monday through Saturday

Cashier

Chipotle
09.2017 - 06.2018
  • Rang out customers and made sure all transactions went smoothly, cleaned and maintained dining and beverage area
  • Kept all stations stocked, cleaned and prepared food that was to be cooked, cleaned bathrooms, and assisted any coworker that needed help
  • Provided exceptional customer service, resolving inquiries and complaints promptly.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery during busy shifts.
  • Worked and talked to 50 or more customers daily and dealt with any questions concerns or complaints
  • Worked to ensure customers had an overall good experience at our location
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.

Education

High School Diploma -

Canon-McMillan
Canonsburg, PA
5 2019

Kahuku High
Kahuku, HI

Skills

  • Hospitality background
  • Customer service-focused
  • Excellent communication
  • Attention to detail
  • Customer satisfaction
  • Adaptability and flexibility
  • Self motivation
  • Quick learner
  • Team oriented
  • Positive attitude and energy
  • Sanitization practices
  • Hard worker

Personal Information

Timeline

Housekeeper

The Ritz-Carlton Hotel Company
12.2023 - 08.2025

Full Time Caregiver

Sharon Beaver
09.2022 - 08.2023

House Cleaner

808 Clean
01.2022 - 09.2022

Food Worker

Pounders Restaurant
07.2019 - 03.2020

Cashier

Chipotle
09.2017 - 06.2018

High School Diploma -

Canon-McMillan

Kahuku High

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