LYRIC HARRIS
Dallas-Fort Worth,Texas
Summary
Accomplished QSR leader with a proven track record across various concepts, excelling in multi-unit management and strategic planning. Demonstrated success in enhancing revenue growth, implementing effective training programs, and fostering a culture of accountability. Skilled in financial management and operations, with a keen attention to detail, ensuring optimal performance and customer satisfaction across all concepts.
Overview
10
10
years of professional experience
Work History
Market Leader
Whataburger Corporate
07.2019 - Current
- Over saw 10 units each with a AUV over 4 million
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
General Manager
McDonald's
02.2017 - 07.2019
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
General Manager
Chilis's Bar and Grill
03.2015 - 02.2017
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Education
Associate of Arts - Business Management
Dallas College
Dallas, TX12.2025
Skills
Multi-unit management
Action Plans
Financial Management
Operations Management
Training and coaching
Attention to Detail
Strategic Planning
Recruiting and Hiring
Market Research
Business Needs Assessment
Human Resource Management
Report Preparation
Accomplishments
Market Leader of the Quarter, Q3 2021, Q4 2023
Timeline
Market Leader
Whataburger Corporate
07.2019 - Current
General Manager
McDonald's
02.2017 - 07.2019
General Manager
Chilis's Bar and Grill
03.2015 - 02.2017
Associate of Arts - Business Management
Dallas College
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