Lyric Jennings
Client Support Specialist
Monterey,CA
Summary
To obtain the position of Client Support Specialist at your esteemed organization, where I can apply my strong business and process knowledge to address the day-to-day needs of clients and participants. With my expertise in resolving client-initiated plan participant issues, I will work as a vital part of the Client Support Team, serving as a liaison between clients and participants, and collaborating closely with the Account Management Team to ensure maximum client satisfaction.
Overview
5
5
years of professional experience
Work History
Client Support Specialist
Closet Couture NC
01.2020 - Current
* Manage daily needs of clients and participants, address client-initiated plan participant issues,
and resolve complaints, suggestions, and comments in a timely manner through various communication
channels such as email, fax, cases, and telephone. * Ensure timely follow-up to ensure resolution
and maintain complete tracking of client contact in the database to build contact history, identify
trends, and facilitate relationship building, as well as provide management and client reporting. *
Provide plan benefit override support at client request and give feedback to Customer Care
management on servicing incidents and developing service trends. * Partner with the Account
Management team to ensure maximum client satisfaction and issue trending.
Assistant Head Cook
Sonic
02.2019 - 12.2019
• Oversaw kitchen staff and motivated them to produce high-quality results while utilizing modern cooking techniques to create innovative dishes. • Formulated standard recipes for food items to facilitate apt portion control and retain quality and taste..
Cashier
HEB
04.2019 - 11.2019
• Operated the cash register and accurately processed payments, returns, and exchanges. • Provided efficient and courteous service to customers, assisted them with product selection, order entry, and payment processing. • Resolved product or service problems by clarifying customer complaints and determining the cause of the problem. • Provided accurate information regarding product features and benefits.
Customer Service Associate
Target
08.2018 - 12.2018
• Provided efficient and courteous service to customers, assisted them with product selection, order entry, and payment processing. • Resolved product or service problems by clarifying customer complaints and determining the cause of the problem. • Provided accurate information regarding product features and benefits. • Operated the cash register and accurately processed payments, returns, and exchanges.
Education
Customer Service Excellence; Effective Communication and Interpersonal Skills; Complaint Resolution and Problem Solving -
High School Diploma - undefined
Silverado, Victorville, CA
Skills
- Clerical Support
- Administrative and Office Support
- Verbal and Writing Communication
- Greeting Visitors
- Team Interaction
- Inventory Counts
- Client Rapport-Building
- Issue and Complaint Resolution
- Microsoft Office
Languages
- English
Timeline
Client Support Specialist
Closet Couture NC
01.2020 - Current
Cashier
HEB
04.2019 - 11.2019
Assistant Head Cook
Sonic
02.2019 - 12.2019
Customer Service Associate
Target
08.2018 - 12.2018
Customer Service Excellence; Effective Communication and Interpersonal Skills; Complaint Resolution and Problem Solving -
High School Diploma - undefined
Silverado, Victorville, CA