Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lyric Layton

Goodyear,AZ

Summary

Customer service professional experienced with leading and managing teams to achieve operational excellence. Utilizes strategic planning and effective communication to drive team performance. Track record of fostering collaborative environment and meeting organizational objectives.

Overview

6
6
years of professional experience

Work History

Customer Success Team Manager

Nexa Receptionists
02.2023 - 10.2025
  • Collaborated with team members to ensure smooth daily operations and effective communication.
  • Assisted in training new employees on company policies and procedures, enhancing onboarding process.
  • Supported project planning by organizing schedules and coordinating team meetings for efficiency.
  • Provided feedback on workflow processes, identifying areas for enhancement and optimization.
  • Maintained documentation of team activities, ensuring compliance with organizational standards.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.

Implementation Specialist Lead

Nexa Receptionists
08.2021 - 02.2023
  • Analyzed client requirements to tailor software implementations effectively.
  • Collaborated with cross-functional teams to streamline project timelines and enhance delivery efficiency.
  • Developed training materials to educate users on new system functionalities and best practices.
  • Facilitated user acceptance testing, ensuring system alignment with business needs and user expectations.
  • Provided ongoing technical support, resolving issues promptly to maintain operational continuity for clients.
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.

Implementation Specialist

Nexa Receptionists
02.2020 - 08.2021
  • Streamlined implementation processes to enhance project delivery timelines.
  • Collaborated with cross-functional teams to ensure seamless software integration.
  • Analyzed client needs and customized solutions for improved user experience.
  • Developed training materials and conducted sessions for end-users on new systems.
  • Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.

Education

High School Diploma -

Twentynine Palms High School
Twentynine Palms, CA

Skills

  • Customer focus
  • Team leadership
  • Training and development
  • Customer service
  • Organizational skills
  • Time management
  • Computer skills
  • MS office

Timeline

Customer Success Team Manager

Nexa Receptionists
02.2023 - 10.2025

Implementation Specialist Lead

Nexa Receptionists
08.2021 - 02.2023

Implementation Specialist

Nexa Receptionists
02.2020 - 08.2021

High School Diploma -

Twentynine Palms High School

Similar Profiles

CREATE PROFILE