Lyric Macon
Orlando,Fl
Summary
Energetic, dependable, innovative, and dedicated sales professional with superb analytical, problem-solving, and decision-making abilities. I'm seeking career advancement and a challenging work environment, to display knowledge, skills, and abilities. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Front Desk Specialist
Community Health Centers
2023.12 - Current
- Assisted with medical coding and billing tasks using ECW.
- Completed administrative patient intakes with case histories, insurance information, and mandated forms.
- Managed high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Served as liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
Store Manager
Hibbett Sports
2020.10 - 2023.12
- Effectively Managed staff of 10 Employees
- Coordinating schedules
- Ensuring consistent store productivity and metrics that increased sales and profitability
- Performed daily accounting duties
- Plan And implement month-to-month all floor sets
- Protect store assets and store merchandise by adhering to company policy and procedures
- Managing upset customers and providing conflict resolution
- Research and manage complicated accounts.
- Assisted with hiring, training, and mentoring new staff members.
Executive Clerk
Orange County Public Schools
2017.08 - 2020.10
- Screened personal and business calls and directed to appropriate party.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Updated and maintained confidential databases and records.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL05.2016
Skills
- Document Management
- Hospitality best practices
- Conflict Resolution
- Payment oversight
- Front Office Support
- Data Entry
- Clerical Support
References
References available upon request
Timeline
Front Desk Specialist
Community Health Centers
2023.12 - Current
Store Manager
Hibbett Sports
2020.10 - 2023.12
Executive Clerk
Orange County Public Schools
2017.08 - 2020.10
Associate of Arts - General Studies
Valencia College
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