LYRIC MANLEY

• Patient Data Management: Maintain accurate and secure records of patient health information, including test results, treatment plans, and follow-ups.

• Appointment Coordination: Schedule, track, and confirm patient appointments, procedures, and follow-ups to ensure timely care.

• Communication: Serve as a liaison between patients, healthcare providers, and external organizations to relay important medical updates or requirements.

• Compliance: Ensure compliance with healthcare regulations, such as HIPAA, for data privacy and security.

• Report Generation: Create and distribute reports to healthcare teams regarding patient progress, missed appointments, or treatment adherence.

• Data Analysis: Monitor and analyze trends in patient care, such as delays or gaps in treatment, and provide recommendations for improvement.

• Support: Assist medical staff with tracking inventory of medical supplies and coordinating referrals or insurance-related processes.

• Scheduled and confirmed appointments.
• Planned and delegated work to meet project and production goals.
• Updated reports and daily logs for management use and permanent files.
• Verified prices and computed totals to complete accurate invoices.
• Entered information into system to update status reports.
• Submitted new system orders and completed related paperwork.
• Answered telephones and directed calls to appropriate staff members.
• Made phone calls and sent emails to establish leads.
• Managed more than 50 incoming calls per day.
• Trained newly hired top talent to fill key positions and maximize productivity.
• Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
• Monitored team progress and enforced deadlines.
• Instructed pupils in use of excel, microsoft and related applications.

• Answered incoming calls, chat messages, and email communications to handle product or service concerns
• Sold products to customers during routine service calls using strong cross-selling abilities
• Met inbound customer needs while maintaining strict performance targets
• Resolved customer issues and complaints based on thorough investigations of concerns.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Managed customer expectations by clarifying needs, identifying options and recommending products and services.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Documented conversations with customers to track requests, problems and solutions.
• Maintained strong call control and quickly worked through scripts to address problems.
• Reviewed customer account information to determine current issues and potential solutions.
• Consulted with customers to determine best methods to resolve service and billing issues.

• Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
• Put together grocery orders, verified completeness, and bagged items for easy carrying
• Kept customers happy by quickly processing payments and bagging purchases.

• Assisted with training new cashiers and customer service team members to increase speed of onboarding.
• Met high productivity standards in processing payments for customers.
• Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
• Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
• Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
• Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
• Helped customers find specific products, answered questions and offered product advice.
• Helped with purchases, locating items and signing up for rewards programs.
• Operated cash register, collected payments and provided accurate change.
• Worked closely with front-end staff to assist customers.

• Maintained regular and consistent attendance and punctuality
• Cleaned counters, machines, utensils and seating areas daily
• Accurately took to-go and special orders via phone
• Constantly expanded personal knowledge of coffee styles and varieties
• Trained new team members with positive reinforcement and respectful, encouraging coaching
• Prioritized drink requests while managing interruptions
• Controlled line and crowd with quick, efficient service.

• Worked well in team environment as well as independently.
• Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.
• Answered phone calls to assist customers with questions.
• Instructed pupils in use of excel, microsoft and related applications.