Summary
Overview
Work History
Education
Skills
Timeline
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LYRIC MAYES

Houston,TX

Summary

To apply my knowledge and experience in business and security to successfully build a long-term career with opportunities and career growth.

Overview

6
6
years of professional experience

Work History

Call Center Representative

RemX
03.2025 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call traffic while maintaining quality service standards.
  • Assisted in training new representatives on company policies and best practices.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Call Center

Reconmr Call Center
06.2024 - Current
  • Responded to inbound customer inquiries via phone, email, and chat, providing timely and accurate information regarding products, services, billing, and technical issues.
  • Exceeded performance targets in areas including call handling time, quality assurance scores, and customer satisfaction.
  • Collaborated with team members and other departments to escalate and resolve complex customer concerns efficiently.
  • Adapted quickly to policy updates and new systems, demonstrating flexibility in a fast-paced call center environment.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support

Shift Lead

Burger King
12.2023 - 04.2024
  • Handles interactions with restaurant team members and management, outside vendors, members of the field operations team, and guests.
  • Responsible for opening and closing the restaurant.
  • Motivates Team Members to exceed guest expectations with food and friendly service in clean surroundings.
  • Ensures restaurant operations comply with Company standards.

Cashier

Burger King
07.2023 - 12.2023
  • Assist with the implementation and management of the firm’s performance management process and system
  • Serve as a technical point person for employee inquiries
  • Maintain and update role-specific behavior metrics for 300+ individual roles across 5 behaviors
  • Manage a professional strength assessment program and vendor, including the distribution and tracking of codes and completion rates, as well as team-based coaching
  • Create, maintain, and update a variety of spreadsheet data

Assistant Teacher

IL Texas
09.2022 - 06.2023
  • Assist in creating a positive and inclusive classroom culture where diversity is celebrated and students feel empowered to learn and grow.
  • Collaborate with lead teachers to develop and implement engaging lesson plans that align with the school's curriculum and educational goals, ensuring that each student's individual needs are met.
  • Implement creative and engaging activities to enhance student learning and promote critical thinking skills in the classroom.
  • Support lead teachers in monitoring and assessing student progress, providing valuable insights and recommendations to enhance the learning experience for each student.
  • Assist in organizing and facilitating extracurricular activities and events to engage students outside of the traditional classroom setting, fostering teamwork, creativity, and social skills among students.

Receptionist

Ernest A. Kendrick
02.2020 - 05.2022
  • Managed and organized office filing system to ensure timely access to important documents
  • Conducted regular audits of the filing system to enhance data integrity and efficiency
  • Collaborated with team members to identify opportunities for process improvement within the filing system, aiming to streamline workflows and enhance overall office efficiency
  • Suggested and implemented digital file management solutions to enhance efficiency and reduce paper waste, aligning with the company's sustainability goals and modernizing office operations
  • Create and maintain a systematic tracking system for incoming and outgoing files, optimizing document flow and ensuring prompt handling of paperwork to enhance operational efficiency and responsiveness.

Education

High School Diploma -

06.2023

Skills

  • Excellent communication skills
  • Easily adapts to change
  • Highly collaborative
  • High attention to detail
  • Exceptional organizational skills
  • Excellent time management

Timeline

Call Center Representative

RemX
03.2025 - Current

Call Center

Reconmr Call Center
06.2024 - Current

Shift Lead

Burger King
12.2023 - 04.2024

Cashier

Burger King
07.2023 - 12.2023

Assistant Teacher

IL Texas
09.2022 - 06.2023

Receptionist

Ernest A. Kendrick
02.2020 - 05.2022

High School Diploma -

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LYRIC MAYES