Lyric Richburg
Ocean,USA
Summary
I am a dedicated and hardworking individual who consistently gives my best in every role I take on. My experience as both a leader and team player has helped me develop strong interpersonal skills, allowing me to connect with others and maintain a friendly, approachable demeanor. I am always eager to learn and embrace new challenges, and I take pride in my ability to quickly grasp new concepts and skills.
Overview
9
9
years of professional experience
Work History
Chiropractic Assistant
Absolute Chiropractic
Sea Girt, NJ
02.2023 - 02.2025
- Greet patients, ensure they complete necessary paperwork, and assist with preparing for treatments or exams
- Provide information about chiropractic treatments, office policies, and financial options to patients
- Conduct initial consultations with new patients to gather detailed information about their main concerns, medical history, symptoms, and specified goals
- Explain chiropractic procedures, offer post-treatment care instructions, and educate patients on lifestyle changes to enhance recovery
- Educate patients on the benefits of chiropractic care and wellness
- Assist the chiropractor during physical exams
- Provide support during chiropractic treatments, such as providing ice packs, guiding patients through exercises and stretches
- Perform initial neurological assessments for patients, such as posture analysis, range of motion tests, and digital/thermal scans to evaluate the nervous system function
- Support the doctor's recommendations for optimal health
- Operate specialized equipment, including thermography and electrodermal screening devices, to provide reports for review, diagnosis, and for formulating a treatment plan
- Track patient progress over time by conducting follow-up scans and adjusting treatment strategies based on results
- Schedule patient appointments and manage the appointment calendar
- Answer phone calls, handle patient inquiries, and provide information about treatments or services offered
- Maintain patient records, ensuring accuracy and confidentiality
- Process insurance claims, including verification of coverage, submitting claims, and following up on reimbursements
- Process and manage PI cases/precerts
- Handle billing and payments, including verifying insurance coverage and assisting patients with financial concerns
- Organize office files and ensure a tidy workspace
- Assist with ordering office supplies and keeping inventory
- Document patient treatment notes and progress
- Prepare reports or summaries for review by the chiropractor
- Assist in creating and distributing promotional materials, such as flyers, brochures, and social media posts, to promote the chiropractic office and its services
- Identify and implement marketing strategies to attract new patients and retain current ones
- Conduct outreach via phone calls, emails, or social media to nurture leads and follow up on potential patients
- Track and follow up with leads from various marketing channels, such as referrals, online inquiries, or promotional events
- Assist in planning and hosting community events and workshops to raise awareness of the chiropractic practice
- Take ownership of key marketing, patient care, or office improvement projects each quarter
- Lead the planning and execution of special initiatives, such as seasonal promotional campaigns, patient satisfaction surveys, or price raises
- Track the progress and outcomes of quarterly projects, reporting results and making adjustments as necessary while ensuring deadlines and goals are met
- Collaborate with the team to ensure that projects are aligned with the office's objectives, improving both patient engagement and business growth
Front Desk Patient Coordinator
Coastal Ear, Nose & Throat
Neptune City, NJ
08.2021 - 01.2023
- Warmly welcomes patients and visitors to the medical office with a friendly, professional, and upbeat demeanor, both in person and over the phone, ensuring a positive first impression
- Addresses patient inquiries or directs questions to the appropriate staff member
- Coordinates and schedules appointments for physicians to maximize patient satisfaction and optimize provider time
- Verifies insurance coverage and updates referrals/precerts as needed
- Collects copayments, deductibles, and outstanding balances while maintaining financial records
- Accurately inputs patient data and information into the system, ensuring all details are up-to-date and correct
- Scans, faxes, and communicates necessary documents to the appropriate facilities, ensuring smooth coordination between offices
- Manages email communications for ER consults and follow-up callbacks, ensuring timely responses and continuity of care
Medical Scheduler
Seaview Orthopedics
Township of Ocean, NJ
05.2019 - 08.2021
- Efficiently schedule, cancel, reschedule, and confirm patient appointments for smooth patient flow
- Manage physician schedules and maintain accurate, up-to-date patient records in compliance with healthcare regulations
- Obtain and verify patient insurance information to complete and update patient charts
- Professionally handle voicemail messages, ensuring timely follow-up and resolution of patient inquiries
- Complete telephone and web encounters, addressing patient needs and documenting interactions appropriately
- Send and complete necessary actions to guarantee seamless communication and follow-through
Sales Advisor
CDS Club Demonstration
Ocean, NJ
05.2018 - 04.2019
- Provide exceptional customer service by assisting clients with product selection, addressing inquiries, and offering tailored recommendations to meet their needs
- Actively engage with customers to understand their preferences and guide them in making informed purchasing decisions
- Achieve sales targets by promoting products
- Maintain in-depth product knowledge to effectively demonstrate benefits, answering any questions customers may have
Daycare Worker
BP Home Care
06.2018 - 01.2019
- Provide a safe, nurturing, and engaging environment for children in a daycare setting
- Supervise and interact with children, ensuring their well-being and emotional development
- Assist children with daily routines, including meals, naps, and personal hygiene tasks
- Communicate effectively with parents and caregivers regarding children's progress, behavior, and any concerns
Server/Waiter/Customer Service
Erickson Living
Tinton Falls, NJ
06.2016 - 06.2018
- Take customer orders accurately, providing detailed information about menu items, specials, and promotions
- Make sure food and beverages are served in a timely and efficient manner, maintaining high-quality standards
- Address customer inquiries, concerns, and special requests promptly for a great dining experience
Education
High school -
Ocean Township High School
Ocean, NJSkills
- Professionalism and ethics
- Customer Service
- Strong verbal and written communication
- Team collaboration and leadership
- Training assistance
- Computer skills
- Microsoft Office 365, Google Workspace
- EMR Systems
- HIPAA
- Detail-oriented, organizational skills
- Patient database entry and maintenance
- Time management mastery
- Marketing and promotional skills
- Medical terminology proficiency
Additional Information
Volunteers at Jersey Shore
Awards
- EDUC President
- FCCLA
- Modeling
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Chiropractic Assistant
Absolute Chiropractic
02.2023 - 02.2025
Front Desk Patient Coordinator
Coastal Ear, Nose & Throat
08.2021 - 01.2023
Medical Scheduler
Seaview Orthopedics
05.2019 - 08.2021
Daycare Worker
BP Home Care
06.2018 - 01.2019
Sales Advisor
CDS Club Demonstration
05.2018 - 04.2019
Server/Waiter/Customer Service
Erickson Living
06.2016 - 06.2018
High school -
Ocean Township High School
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