Lyric Sanchez
Saint Paul,MN
Summary
Detail-oriented healthcare professional with experience in high-volume medical environments, including patient scheduling, call center support, and laboratory services. Skilled in managing inbound patient calls, verifying demographic and insurance information, and documenting interactions in electronic health record systems such as Epic. Known for strong communication, attention to detail, and the ability to multitask efficiently while maintaining professionalism in fast-paced healthcare settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lab Assistant
Fairview Maplewood Clinic
07.2025 - Current
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Communicated with clinical staff and departments to resolve order discrepancies and ensure timely specimen processing.
- Tracked collected specimens by initialing, labeling, and recording collection details in electronic systems.
Lab Assistant / Phlebotomist
Park Nicollet
01.2024 - 07.2025
- Performed venipuncture and capillary collections on diverse patient populations, ensuring safety and accuracy.
- Maintained professionalism in high-stress situations while resolving patient concerns and difficult interactions.
- Ensured proper sanitation and infection control by cleaning equipment and work areas between patients.
Customer Service Representative
Allina Health
01.2023 - 01.2024
- Handled high-volume inbound patient calls, assisting with scheduling, inquiries, and call routing.
- Ensured HIPAA compliance while verifying patient information and documenting interactions in electronic systems.
- Managed high-stress situations professionally, resolving patient concerns and maintaining quality service.
Education
Phlebotomy Training Specialist
Minneapolis, MN12.2023
High School Diploma -
Apple Valley High School
Apple Valley, MN06.2018
Skills
- Customer Service & Call Center Support
- Patient Scheduling
- Patient Registration
- Epic Electronic Health Record (EHR)
- Insurance & Demographic Verification
- Data Entry & Documentation
- HIPAA Compliance
- Microsoft Office & Outlook
- Critical Thinking & Problem Solving
- Active Listening
- Conflict Resolution
- Venipuncture
- Infection Control
- Basic Life Support (BLS)
Certification
- Certificate Of Training Phlebotomy Technician - 12/09/2023
- Certified Phlebotomy Technician, NHCO - 12/09/2023
- Certified Basic Life Support (BLS), American Heart Association - Expires 09/2027
Timeline
Lab Assistant
Fairview Maplewood Clinic
07.2025 - Current
Lab Assistant / Phlebotomist
Park Nicollet
01.2024 - 07.2025
Customer Service Representative
Allina Health
01.2023 - 01.2024
Phlebotomy Training Specialist
High School Diploma -
Apple Valley High School