Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Lyric Smyre

Jacksonville,FL

Summary

Detail-oriented and analytical professional with over 7 years of experience in operational support, data analysis, stakeholder engagement, and administrative functions. Proven ability to bridge communication and technology by translating complex needs into actionable systems processes. Experienced in cross-functional collaboration, end-user support, and system documentation. Adept at driving efficiency, data integrity, and continuous improvement across HR and business operations.

Overview

12
years of professional experience
1
Certification

Work History

Freelance

Social Media & Data Strategy Consultant
03.2023 - 12.2024

Job overview

  • Designed and implemented data-driven strategies by analyzing platform performance and user engagement, increasing metrics by 30%.
  • Created structured content and engagement workflows using tools like Excel and analytics dashboards to align with organizational KPIs.
  • Collaborated cross-functionally with clients to optimize outreach processes and integrate analytics with content lifecycle management.
  • Documented workflows and created usage guides for clients, enhancing process scalability and understanding.

Lincoln Financial

Sales Operations Representative
10.2022 - 02.2023

Job overview

  • Managed client data and contributed to CRM optimization, ensuring compliance with financial and data regulations.
  • Delivered performance feedback and insights to sales leadership based on customer interaction data.
  • Supported onboarding by training clients on using digital platforms and explaining service policies clearly and accurately.
  • Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.

U.S. Navy

ABH/ Administrative Specialist for Operations
12.2014 - 11.2019

Job overview

  • Led HR-style administrative functions: maintaining records, coordinating personnel documentation, and managing data logs.
  • Trained and supervised 10–15 staff members, building scalable workflows and aligning task management with mission goals.
  • Authored reports, maintained security compliance, and ensured operational continuity through accurate documentation and communication.
  • Initiated improvements in office operations and tracked process performance.

Staples, Inc.

Copy and Print Specialist
04.2013 - 10.2014

Job overview

  • Provided tech and print support to clients by analyzing design and workflow requirements to deliver efficient print solutions.
  • Collaborated with management to streamline process flows and document maintenance procedures.
  • Trained new employees on proper use of equipment, software, and company procedures, contributing to overall staff efficiency.
  • Streamlined workflow for increased productivity by organizing job orders and prioritizing tasks.
  • Resolved customer issues quickly and professionally, fostering positive relationships between the company and its clients.

Education

Berkeley College
Online

BBA from Business Administration
05-2026

Mitchell Community College
Statesville, NC

Associate of Arts
05-2014

Collaborative College For Technology & Leadership
Statesville

High School Diploma
05-2014

Skills

  • HRIS & Systems Support (Workday exposure, ATS, ESS portals)
  • Data Analysis & Reporting (Excel, Power BI, Metrics Tracking)
  • Stakeholder & End-User Communication
  • Process Mapping & Documentation
  • Training & Troubleshooting
  • Administrative Operations
  • Project Coordination
  • Talent Strategy Insights
  • Data Security Awareness
  • Operational Efficiency
  • Customer Experience
  • Strategic Planning
  • Presentation Skills

Certification

  • Microsoft Office Suite (Expert)
  • HR Systems Exposure (Workday, ATS platforms)
  • Data Visualization (Excel, Power BI)
  • Basic SQL & Data Compliance Principles
  • Project Coordination (Agile/Lean Familiarity)

Timeline

Social Media & Data Strategy Consultant

Freelance
03.2023 - 12.2024

Sales Operations Representative

Lincoln Financial
10.2022 - 02.2023

ABH/ Administrative Specialist for Operations

U.S. Navy
12.2014 - 11.2019

Copy and Print Specialist

Staples, Inc.
04.2013 - 10.2014

Berkeley College

BBA from Business Administration

Mitchell Community College

Associate of Arts

Collaborative College For Technology & Leadership

High School Diploma

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