Hi, I’m
Lyric Terrell
Houston,TX
Summary
Conscientious Representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
1
year of professional experience
Work History
AmazonKaty, TX
Warehouse Associate
07.2022 - Current
Job overview
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently lifted materials weighing as much as 55 pounds.
- Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets
WalmartDeSoto, TX
Fuel Station Clerk
12.2021 - 03.2022
Job overview
- Maintained clean and orderly work station.
- Built trustful relationships with customers to encourage return visits.
- Cleaned up gas and other spills in accordance with spill procedures.
- Facilitated sales of services and goods.
- Responded to all customer inquiries thoroughly and professionally.
- Maintained inventory of all saleable items.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Increased sales by 13%.
HEB Grocery StoreWaxahachie, TX
Personal Shopper
11.2020 - 09.2021
Job overview
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
- Updated opening and closing procedures to decrease downtime by 10% and optimize productivity.
Education
Prairie View A & M UniversityPrairie View, TX
Bachelor of Science from Criminal Justice/Psychology
08.2021
University Overview
- Dean's List Fall 2017-Summer 2021
- Honor Roll Fall 2017-Summer 2021
- 3.3 GPA
- PVAMU Marching Storm Scholarship Recipient
- Extracurricular Activities: PVAMU University Band, PVAMU Wind Ensemble
- Tau Beta Sigma National Honorary Band Sorority Member
- Miss PVAMU Campaign Team Member
Skills
- Warehouse Logistics
- Occupational Health and Safety
- Customer Care
- Management of Financial Resources
- Organization and Administration
- Critical and Creative Thinking
Timeline
Warehouse Associate
Amazon
07.2022 - Current
Fuel Station Clerk
Walmart
12.2021 - 03.2022
Personal Shopper
HEB Grocery Store
11.2020 - 09.2021
Prairie View A & M University
Bachelor of Science from Criminal Justice/Psychology
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