Lyric Thomas
Garland,ME
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Lowes Hardware
01.2021 - 05.2023
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Received and processed customer payments.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Quickly and accurately counted drawers at start and end of each shift.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Customer Service Manager
Walmart
03.2017 - 01.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Addressed potential cancellations and offered catered solutions to retain accounts.
Education
High School Diploma -
Franklin Parish High School
Winnsboro, LA05.2015
Skills
- Providing Feedback
- Product Restocking
- Meeting Quotas
- Staff Assignments
- Inventory Records
- Employee Scheduling
- Shift End Procedures
- Opening and Closing Procedures
- Customer Satisfaction
- Shelving of Products
- Money Handling
- Customer Experience
- Product Rotations
- Pallet Jack Operation
- Tracking Scanners
- Customer Order Fulfillment
- Heavy Lifting
- Customer Relationships
- Information Confidentiality
- MS Office Expertise
- Manage Contracts
- Interdepartmental Collaboration
Timeline
Cashier Team Lead
Lowes Hardware
01.2021 - 05.2023
Customer Service Manager
Walmart
03.2017 - 01.2021
High School Diploma -
Franklin Parish High School
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