Lyric Wells
Jacksonville,FL
Summary
Dynamic Office Manager recognized for excellence in staff training and development. Proven ability to enhance clinic operations through effective project management and relationship building, ensuring high-quality patient care and streamlined office practices.
Overview
4
4
years of professional experience
Work History
Chiropractic Office Manager
Jax Medical Center
12.2023 - 01.2026
- Managed patient scheduling, ensuring efficient clinic operations and optimized appointment flow.
- Assisted in maintaining patient records, upholding confidentiality and data accuracy standards.
- Facilitated communication between patients and healthcare providers, enhancing overall patient experience.
- Ensured prompt communication between patients and chiropractors through accurate message taking and relaying information as required.
- Improved patient satisfaction by providing efficient scheduling and appointment coordination.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Streamlined office processes by implementing electronic health record systems for improved accessibility.
- Trained new staff on office protocols and customer service best practices to ensure consistency in care.
- Developed patient intake procedures that increased operational efficiency and reduced wait times.
Chiropractic Office Assistant
River Hills Chiropractic & Wellness Center
04.2022 - 10.2023
- Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
- Assisted chiropractors in delivering quality care through thorough patient record-keeping and documentation.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High School Diploma -
Westside High School
Jacksonville FL06-2017
Skills
- Appointment management
- Complex Problem-solving
- Staff training and development
- Verbal and written communication
- Decision-making
- Project management
- Relationship building
Timeline
Chiropractic Office Manager
Jax Medical Center
12.2023 - 01.2026
Chiropractic Office Assistant
River Hills Chiropractic & Wellness Center
04.2022 - 10.2023
High School Diploma -
Westside High School