Lyricah Jennings
Summary
Experienced and dependable team member with a meticulous approach and 5 years of diverse retail experience. Adaptable to multiple job roles, has a proven track record of maintaining accurate records and precise inventory management, resulting in zero merchandise loss. Personable and dedicated Customer Service Representative who excels in building rapport with clients and thrives as a solid team player with an upbeat and positive attitude. Motivated by ensuring customer satisfaction and contributing to the overall success of the company. Excellent communication skills, enthusiasm, and a results-oriented mindset. Passionate about cultivating partnerships, building relationships, and driving business growth.
Developed strong customer service and cash handling skills in retail environment, consistently ensuring smooth and accurate transactions. Demonstrated ability to manage high-pressure situations and resolve customer concerns effectively. Looking to transition into new field where these skills can be utilized and further refined.
Overview
8
8
years of professional experience
Work History
Crew Team Member
Arby's Restaurant
04.2024 - Current
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Expedited food preparation processes by efficiently assembling orders according to established guidelines.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Worked well with teammates and accepted coaching from management team.
Crew Team Member
Burger King
08.2021 - 07.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Worked front counter, drive-thru and other areas.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Customer Service Associate Cashier
Government
08.2019 - 02.2020
- Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
- Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
- Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
- Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member Team Leader
Chick-fil-A
07.2017 - 09.2019
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by quickly completing assigned tasks.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Certificate of Technical Studies - Business Entrepreneurship
Martinsburg College
Martinsburg, WV04-2020
High School Diploma -
Perry Career Academy
Jonesboro, GA01-2019
Skills
- Detail-oriented coin assessment
- Efficient seating arrangements
- Product selection expertise
- Detailed cash management and reporting
- Enthusiastic presence
- Efficient data management
- Multitasking and Prioritization
- Data accuracy and organization
- Retention program development
- Credit Card Payment Processing
- Customer needs analysis
- Call Documentation
- Effective verbal communication
- Customer complaint management
- Service-oriented communication
- Strong work ethic
- Upselling strategies
- Reliability and punctuality
- Team player mentality
Timeline
Crew Team Member
Arby's Restaurant
04.2024 - Current
Crew Team Member
Burger King
08.2021 - 07.2023
Customer Service Associate Cashier
Government
08.2019 - 02.2020
Crew Member Team Leader
Chick-fil-A
07.2017 - 09.2019
Certificate of Technical Studies - Business Entrepreneurship
Martinsburg College
High School Diploma -
Perry Career Academy
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