Lyric Jade Still
Commerce,GA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Empathetic professional in customer service known for high productivity and efficiency in task completion.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Blazer's Hot Wings of Commerce
Commerce, GA
06.2023 - Current
- Ensured compliance with company policies and regulations related to customer service operations.
- Prevented key account losses by researching discrepancies and correcting problems.
- Maintained accurate records of customer interactions and transactions.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Managed key account service, providing exceptional support to foster loyalty and retention.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved escalated issues from team members or customers in an efficient manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
- Collaborated with external vendors and suppliers providing support services related to customer service operations.
Customer Service Representative
Longhorns Steakhouse
Cornelia, GA
12.2021 - 06.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Habersham Central High School
Cornelia, GA05-2024
Some College (No Degree) - Radiologic Technician
North Georgia Technical College
Gainesville, GA02-2022
Skills
- Customer service excellence
- Customer relations
- Sales
- Cash handling
- Administrative duties
- Customer complaint resolution
- Team training and development
Timeline
Customer Service Lead
Blazer's Hot Wings of Commerce
06.2023 - Current
Customer Service Representative
Longhorns Steakhouse
12.2021 - 06.2023
High School Diploma -
Habersham Central High School
Some College (No Degree) - Radiologic Technician
North Georgia Technical College
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