LyRonda Peters
Jonesboro,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Property Theft Adjuster
Allstate Insurance Co
12.2023 - Current
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
Claims Specialist
Allstate Insurance Co
01.2023 - 12.2023
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
Front Desk Night Auditor
Fairfield Marriott
07.2021 - 12.2022
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Team Leader
Amazon
09.2019 - 03.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Bachelor of Business Administration -
Clayton State University
Morrow, GASkills
- Office Procedures
- Leadership
- Sales
- Customer Care
- Multi-tasking
- Strategic Thinking
- Profit and Loss Reporting
- Task Monitoring
- Production Monitoring
- Corporate Systems
- Profit and Loss Reporting
- Task Monitoring
Timeline
Property Theft Adjuster
Allstate Insurance Co
12.2023 - Current
Claims Specialist
Allstate Insurance Co
01.2023 - 12.2023
Front Desk Night Auditor
Fairfield Marriott
07.2021 - 12.2022
Team Leader
Amazon
09.2019 - 03.2021
Bachelor of Business Administration -
Clayton State University
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