lys binkow
Clinton Township
Summary
Dynamic and detail-oriented Medical Receptionist with proven expertise in front desk operations at Family Eye Care. Skilled in patient scheduling and insurance verification, ensuring seamless patient experiences. Recognized for maintaining HIPAA compliance and enhancing operational efficiency, while delivering exceptional customer service in high-pressure environments.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Family Eye Care
02.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Dining Associate
Martha T Berry Medical Care Facility
01.2018 - 02.2021
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Assisted in menu development to ensure variety and appeal, driving repeat business.
- Maintained a clean and inviting dining area, ensuring a positive guest experience.
- Trained new Dining Associates on best practices and company policies, contributing to a cohesive team environment.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
Education
No Degree - Business Administration
Baker College
Flint, MISkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Records management
- EMR / EHR
Timeline
Medical Receptionist
Family Eye Care
02.2021 - Current
Dining Associate
Martha T Berry Medical Care Facility
01.2018 - 02.2021
No Degree - Business Administration
Baker College
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