Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lys-Doris Domond

Miami

Summary

My desire to assist others stems from a deep understanding of what it feels like to face challenges without support. Through three years of customer service experience at Three Woks during high school, and my position as a concierge at 5th Avenue Apartments, I've built a solid foundation in customer care, communication, and adaptability. As a concierge, I was responsible for greeting and assisting residents and guests, managing deliveries, coordinating maintenance requests, and maintaining a secure and welcoming environment. This role sharpened my ability to multitask, stay organized under pressure, and offer personalized service with a warm, professional demeanor. I bring a positive, team-oriented attitude to every environment, and I am known for being both collaborative and approachable. My strengths include excellent verbal and written communication, fast and accurate typing, strong organizational skills, and a genuine enjoyment of connecting with people. I take pride in maintaining well-organized records, and responding quickly and efficiently to tasks. I'm a fast learner, with a strong work ethic, and a passion for growth. I'm eager to take on new responsibilities, contribute meaningfully to a team, and continue building my skills in a dynamic and supportive environment.

Overview

4
4
years of professional experience

Work History

Concierge

5th avenue concierge
Miami
04.2024 - Current
  • Delivered exceptional customer service by greeting residents and guests, addressing inquiries, and ensuring a welcoming environment
  • Coordinated and managed package deliveries, including logging, notification, and secure storage
  • Scheduled and tracked maintenance requests, serving as liaison between residents and service teams
  • Monitored building access and security, upholding safety protocols and visitor procedures
  • Assisted residents with amenity reservations and provided information on local services, transportation, and events
  • Maintained a professional front-desk presence while handling administrative tasks and supporting daily

Shift Leader

Three Woks
Aventura
06.2021 - 02.2025
  • Provided exceptional customer service and maintained a positive attitude throughout the shift
  • Supervised the staff and operations during a particular work shift
  • Handled scheduling, resolved issues, and ensured smooth running of the business
  • Stepped in to manage the business when the regular manager wasn't there
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols
  • Ensured workers followed corporate rules and standards.

Education

Associate of Arts - Biology

Miami Dade College
Miami, FL
05-2025

Skills

  • Positive attitude
  • Management
  • Communication skills
  • Language fluency
  • Safety processes
  • Leadership
  • Bilingual
  • Friendly
  • Complaint handling
  • Request fulfillment
  • Attention to detail
  • Safety compliance
  • Guest services
  • Organizational skills
  • Resilient
  • Foreign
  • Multitasking
  • Security procedures
  • Touch typing
  • Strong work ethic
  • Cleanliness and maintenance
  • Guest contact
  • Customer service
  • Effective communication

Languages

  • French
  • English
  • Creole

Timeline

Concierge

5th avenue concierge
04.2024 - Current

Shift Leader

Three Woks
06.2021 - 02.2025

Associate of Arts - Biology

Miami Dade College
Lys-Doris Domond