Summary
Overview
Work History
Skills
Accomplishments
Education
Timeline
Barista

Lys Ndaya

Johnston,IA

Summary

Proven leader in logistics and customer service, excelling in warehouse safety and forklift operation. At Smithfield, spearheaded safety protocols and organizational improvements, boosting customer satisfaction. Demonstrated adaptability and quality control at Bridgestone, enhancing product standards. Skilled in Microsoft Office and effective communication, ensuring seamless operations and superior service delivery. Hardworking Shipping Associate accustomed to lifting 50+ pounds repetitively. Possesses basic math skills and punctual nature. Works well in team environments. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Shipping and Receiving Lead

Smithfield
03.2022 - 08.2024
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Pulled, verified, and packaged items for shipment.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Managed warehouse space allocation strategically to accommodate changing inventory needs throughout the year.
  • Implemented safety protocols for warehouse staff, reducing workplace accidents and promoting a safe work environment.
  • Improved warehouse organization for faster order fulfillment, resulting in increased customer satisfaction.
  • Addressed customer inquiries regarding shipment status promptly and professionally, enhancing overall customer service experience.
  • Initiated process improvements to increase efficiency in the shipping department while maintaining quality control standards.

Tire Builder

Bridgestone Retail Operations LLC.
03.2020 - 03.2022
  • Demonstrated adaptability by quickly learning new software systems implemented within the production process, minimizing any disruption to workflow efficiency as a result of technological changes.
  • Increased overall product quality by implementing rigorous inspection procedures for all tires produced.
  • Collaborated with the engineering team to design and develop new tire models, resulting in innovative products with improved performance.
  • Spearheaded efforts to improve communication between shifts, resulting in seamless handoffs and enhanced overall productivity.

Customer Service Cashier

Walmart
02.2018 - 09.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Skills

  • Warehouse Safety
  • Loading and unloading
  • Pallet Jack Operation
  • Labeling Accuracy
  • Forklift Operation
  • Inventory Counts
  • Order Checking
  • Handheld Scanners
  • Barcode Labeling
  • Quality Control
  • Document Preparation
  • Microsoft Office
  • Delivery Scheduling

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Education

High School Diploma -

DRC
Kanshasa Congo
07.2010 - 05.2012

Timeline

Shipping and Receiving Lead

Smithfield
03.2022 - 08.2024

Tire Builder

Bridgestone Retail Operations LLC.
03.2020 - 03.2022

Customer Service Cashier

Walmart
02.2018 - 09.2020

High School Diploma -

DRC
07.2010 - 05.2012
Lys Ndaya