Lysa Bertsche
Riverside,CA
Summary
Proven Customer Service Specialist, excelled at Century Blinds by enhancing customer loyalty through product training, problem-solving and sometimes just listening. Mastered product information and technical specifications, contributing to a significant increase in customer product knowledge and satisfaction. Demonstrated expertise in conflict resolution and administrative support, ensuring efficient operations and positive outcomes. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Avalon Shutters
03.2019 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Anytime Blinds & Shutters
11.2018 - 03.2019
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Sales Assistant
Century Blinds
01.2004 - 10.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Executed visual merchandising strategies to attract customers and drive sales.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Gathered and prepared sales materials in preparation for sales meetings.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Associate of Arts - Psychology
Riverside Community College
Riverside, CASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Scheduling
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Documentation
- Administrative Support
- Microsoft Office Suite
- Prioritization
- De-Escalation Techniques
- Building rapport
- Technical Support
- Quality Control
Timeline
Customer Service Representative
Avalon Shutters
03.2019 - 08.2019
Customer Service Representative
Anytime Blinds & Shutters
11.2018 - 03.2019
Sales Assistant
Century Blinds
01.2004 - 10.2018
Associate of Arts - Psychology
Riverside Community College
Similar Profiles
Maeve McNultyMaeve McNulty
Barista/Cashier/Waitress at Awaken Avalon (Formally Charbel's Avalon)Barista/Cashier/Waitress at Awaken Avalon (Formally Charbel's Avalon)
GABRIEL J NIETOGABRIEL J NIETO
Volunteer at Avalon Church, Avalon ParkVolunteer at Avalon Church, Avalon Park
Suzanne HayesSuzanne Hayes
Window Covering Specialist at Rocky Mountain Shutters Shades & ClosetsWindow Covering Specialist at Rocky Mountain Shutters Shades & Closets