Lysa Louis
Orlando,FL
Summary
- Seeking a challenging position that will utilize experience, education, computer fluency, creativity, and customer service skills to its full potential with the possibility of growth and promotion. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal Security Services
06.2019 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored CCTV cameras and alarm systems for security breaches.
- Issued access cards to authorized personnel to monitor access points.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to emergency situations to assess and deflect issues.
Remote Customer Care Associate
First Service Residential
02.2021 - 12.2021
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Verify and update customer information
- Take inbound/outbound calls from homeowners/residents of rental properties, realtors, REO institutions and respond in timely manner.
Cabin Agent
Swissport
09.2015 - 06.2019
- Clean commercial aircrafts making sure everything is restocked and every seat is impeccable.
- Security inside airplane
- Checking bins, closets, galleys, seats, and any other openings for weapons or any other miscellaneous objects
- Part of cleaning includes, vacuumed floors, trash from seats have to be removed, bathrooms have to be cleaned completely and restocked, and garbage has to be taken out.
- Headers, quilts, and pillows have to be changed.
- Finishing plane on time is crucial for crew to start boarding passenger.
Security Officer
Kent security
06.2015 - 12.2015
- Patrolled from hour to hour.
- Provide access to appropriate staff members.
- At end of each shift, write detailed report.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Responded quickly to incidents and assessed active situations for security concerns.
Hostess
Chili’s Grill & Bar
07.2014 - 06.2015
- Hands-on experience in providing guest service at Chili’s restaurant
- Thorough knowledge of food preparation procedures
- Familiarity with inventory control techniques
- Profound knowledge of cash handling policies
- Proficient with different types of menu items
- Amazing ability to handle aggressive customers in a professional manner
- Outstanding ability to stand and walk for long periods
- Immense ability to address guest needs promptly.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Accommodated special seating requests for guests to enhance satisfaction.
Education
Going on the second year of (ABE classes) -
Miami-Dade Community
Miami, FL08.2016
Skills
- Report Writing
- General security
- CCTV Monitoring
- Customer Service
- Computer Proficiency
- Complaint resolution
- Follow-up skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Active Listening
- Critical Thinking
References
Available upon request
Timeline
Remote Customer Care Associate
First Service Residential
02.2021 - 12.2021
Security Officer
Allied Universal Security Services
06.2019 - 04.2024
Cabin Agent
Swissport
09.2015 - 06.2019
Security Officer
Kent security
06.2015 - 12.2015
Hostess
Chili’s Grill & Bar
07.2014 - 06.2015
Going on the second year of (ABE classes) -
Miami-Dade Community
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