Lysa McFetridge
Greensburg
Summary
Customer service professional with solid background in managing customer interactions and ensuring satisfaction. Known for reliability and adaptability, consistently achieving positive outcomes. Excel at conflict resolution and effective communication, fostering collaborative team environment.
Overview
16
16
years of professional experience
Work History
Customer Service Advisor II
Concentrix
01.2022 - 10.2025
- Collaborated with team members to improve customer satisfaction ratings.
- Implemented feedback mechanisms to enhance service delivery processes.
- Analyzed customer feedback data to identify trends and areas for improvement.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Maintained high-quality service standards, ensuring positive customer feedback.
AMC Crew Member
AMC Theatres
09.2016 - 10.2022
- Responsible for cleaning up auditoriums and restrooms
- Maintained cleanliness and organization in concession areas to enhance overall guest satisfaction.
- Collaborated with team members to optimize workflow during peak hours, ensuring timely service delivery.
- Trained new crew members on operational procedures and customer service standards to promote consistency.
- Addressed customer concerns promptly, resolving issues to maintain high levels of guest loyalty and retention.
- Assisted in set-up and execution of promotional events, contributing to increased attendance and engagement at screenings.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Publix bagger
Publix
09.2009 - 07.2015
- Responsible for putting customers groceries in bags and cleaning duties at night
- Assisted customers with product inquiries, fostering a positive shopping experience.
- Collaborated with team members to streamline bagging processes during peak hours.
- Worked together with cashiers to guarantee customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Bagged customer purchases while paying mind to industry best practices.
Education
High school diploma - General Studies
Universal Christian academy
Orlando, FL03.2011
Skills
- Training and onboarding
- Conflict resolution skills
- Problem identification
- Time management strategies
- Communication skills
- Performance metrics tracking
- Customer engagement techniques
- Call center experience
- Building rapport
- Complaint handling
- Email management
- Strong teamwork
Languages
Multilingual
Spanish - Fluent
Timeline
Customer Service Advisor II
Concentrix
01.2022 - 10.2025
AMC Crew Member
AMC Theatres
09.2016 - 10.2022
Publix bagger
Publix
09.2009 - 07.2015
High school diploma - General Studies
Universal Christian academy