Lysa Mrowczynski
Fort Gratiot,MI
Summary
I am a dedicated professional with a passion for delivering high-quality customer service. I have the ability to lead teams and adapt to changing business needs. I am focused on driving sales and maintaining collaborative work environment. I understand that our people are our greatest asset. My focus has always been on teaching, coaching and guiding all of my associates and teammates so they can grow and develop not only in their current rolls but to give them the tools to be promoted into their careers with Kroger.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Kroger
10.2020 - Current
- Mentor new employees on company policies, procedures and best practices to ensure their success with in the company.
- Ensure sales plan execution to promote optimal shopping convenience for our customers.
- Work with store safety teams to identify and proactively resolve issues negatively impacting our fresh and safe standards on the sales floor and in our backrooms.
- Coach associates on new processes and technology in order to promote effective and streamlined inventory control and daily processes.
- Foster a positive work culture by promoting teamwork and recognizing individual achievements among associates regularly to boost morale and celebrate wins.
- Utilize our Common Measures Report to track / manage store financial health and identify opportunities that need focus. It is a great reference tool when communicating with the store team on our successes and areas of opportunity.
Location Hiring Representative
Kroger
04.2016 - 10.2020
- Interview / hire candidates
- Schedule / conduct New Hire Orientation
- Ensured all training for new hires was completed.
- Scheduled hands on training in their respective departments with their department head or designated department trainer.
- Worked with store management and department teams to determine staffing opportunities.
- I also trained and developed new LHRs.
- Maintained all associate files.
Bakery Clerk
Kroger
08.2014 - 04.2016
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Designed and decorated custom cakes, cupcakes and pull-a-part cakes.
Education
Accounting And Business Administration
Baker College
Port Huron, MI01-1998
Skills
- Problem-solving
- Customer service experience and engagement
- Associate development
- Decision-making
- Teamwork and collaboration
- Store operations
- Certified CPR Trainer
- Active Listener
Certification
- CPR/AED Certified Trainer
Timeline
Assistant Store Manager
Kroger
10.2020 - Current
Location Hiring Representative
Kroger
04.2016 - 10.2020
Bakery Clerk
Kroger
08.2014 - 04.2016
Accounting And Business Administration
Baker College
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