Lysa Rodriguez
Fremont,CA
Summary
Personable Catering Supervisor skilled in managing large and small-scale events to exceed client expectations. Independently monitors catering functions and utilizes tools and systems effectively. Consistently displays strong commitment to excellent customer service and food quality to create memorable client experiences.
Overview
12
12
years of professional experience
Work History
Catering Supervisor
Compass Group USA
07.2021 - Current
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Maintained close working relationships with food and beverage director, head chef and banquet manager.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Set and oversaw weekly and special event menu plans.
- Controlled food costs and managed inventory.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Planned and executed promotions and special events in close collaboration with management.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Receptionist
Atria Senior Living
03.2021 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Administrative Assistant
Compass Group USA
06.2018 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Catering Attendant
Compass Group USA
01.2018 - 05.2020
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained flexible work schedule to meet event needs.
- Delivered catered food and supplies to facility for on-time set-up.
- Oversaw catering orders to verify accuracy and completeness.
- Cleaned and organized kitchen stations to promote team efficiency.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Monitored food preparation to determine correct temperature and proper cooking before serving.
- Coordinated with various vendors to establish necessary supplies for events.
- Liaised with suppliers to acquire fresh produce, high quality and sufficient stock for events.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Stored food in designated containers and storage areas to prevent spoilage.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Greeted customers and answered inquiries regarding menu items and specials.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Utilized POS system to receive and process food and beverage orders.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Observed diners to respond to additional requests and determine when meal completed.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Processed customer payments and balanced cash drawers.
- Distributed food to waiters and waitresses to serve to customers.
Concessions Manager
Cinemark Theaters
03.2015 - 03.2018
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Coordinated concession team, food preparation and storeroom operations.
- Purchased food items, supplies and equipment in alignment with strict budgets.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Purchased food and cultivated strong vendor relationships.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Crew Member
Cinemark Theaters
04.2013 - 06.2015
- Worked front counter and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Crew Member
McDonald's
08.2012 - 05.2014
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Completed milkshakes and ice cream desserts for customers.
Crew Member
Aqua Adventure Water Park
05.2011 - 08.2012
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
No Degree - General Studies
Ohlone College
Fremont, CAHigh School Diploma -
Mission San Jose High School
Fremont, CA06.2007
Skills
- Client Engagement
- Written and Verbal Communication
- Client Retention
- Order Processing
- Catering Supervision
- Client Relationship Management
- Catering Sales
- Event Logistics
- Vendor Communications
- Vendor Relations
- Event Planning
- Time Management
Timeline
Catering Supervisor
Compass Group USA
07.2021 - Current
Receptionist
Atria Senior Living
03.2021 - 07.2021
Administrative Assistant
Compass Group USA
06.2018 - 05.2020
Catering Attendant
Compass Group USA
01.2018 - 05.2020
Concessions Manager
Cinemark Theaters
03.2015 - 03.2018
Crew Member
Cinemark Theaters
04.2013 - 06.2015
Crew Member
McDonald's
08.2012 - 05.2014
Crew Member
Aqua Adventure Water Park
05.2011 - 08.2012
No Degree - General Studies
Ohlone College
High School Diploma -
Mission San Jose High School
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